Customer Relationship Manager

The Law Enforcement and Litigation Portfolio is seeking a highly motivated Customer Relationship Manager to support a federal customer. This role is ideal for someone who is driven detail oriented organized and ready to jump in to help manage and streamline operational and coordination tasks across various teams. The position will have responsibility for managing the day-to-day work adjudicating priorities interfacing with senior customer leadership managing personnel actions and other relevant duties as assigned. A go getter attitude high energy and the ability to jump in with minimal guidance to get things done are essential for success in this role.

The work for our federal customers includes Service Desk services with the use of ServiceNow as an ITSM system deskside support asset management IT infrastructure support custom application support information assurance and other critical IT services enabling our customers mission. The Customer Relationship Manager role also has responsibility for financial performance.

This position is at a customer facility in downtown Washington DC requiring on site presence 4-days a week and requires working in a fast-paced dynamic environment. The ideal candidate will be personable and articulate and will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers and team members.

Responsibilities include:

• Overseeing the relationship with the federal customer and serving as the customers single point of contact by coordinating with cross functional teams and ensuring the prompt follow-up to actions and tasks
• Ability to manage multiple complex projects simultaneously in a fast-paced environment
• Strong organizational analytical and problem-solving skills
• Excellent verbal and written communication skills. Strong interpersonal skills with the ability to collaborate effectively across technical teams and influence executive leadership.
• Manage a team to include functions such as staffing performance management etc.
• Manage budgets and ensure financial targets are met.
• Lead the team to meet or exceed all Key Performance Indicators on the contract.
• Identify opportunities and contribute to proposals for follow-on efforts

Required Qualifications:

• Bachelors degree from an accredited college in a related discipline with 5 years experience. A masters degree with 3 years of experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.
• Program or Project management experience
• Excellent verbal and written communication skills
• Experience interfacing with federal government customers
• Experience in an operational IT environment
• U.S. Citizen
• Ability to obtain and maintain a DOJ Public Trust clearance
• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customers information.

Desired Qualifications:

• Project management certifications such as PMP are highly desirable
• Familiarity with ServiceNow ITSM
• Government contracting experience particularly with the DOJ

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.