Customer Relations Specialist

Crestfield Talent is seeking a motivated and customer-focused Customer Relations Specialist to support customer relationships resolve service inquiries and help improve overall customer satisfaction.

This hybrid role is suited for someone who enjoys communicating with people solving problems and building positive relationships while collaborating with different teams.

• Respond to customer inquiries through phone email and digital communication channels
• Build and maintain positive relationships with existing customers
• Assist customers with account questions service requests and general concerns
• Resolve customer issues professionally and efficiently
• Coordinate with internal departments to address customer needs
• Monitor customer satisfaction and identify opportunities for improvement
• Maintain accurate customer information and interaction records using CRM software
• Follow up on outstanding customer requests and service issues
• Support customer retention and engagement initiatives
• Collaborate with internal teams to improve customer service processes

• Strong written and verbal communication skills
• Excellent interpersonal and relationship-building abilities
• Strong problem-solving and organizational skills
• Comfortable using CRM software and digital communication tools
• Ability to manage multiple customer requests and priorities
• Comfortable working independently and collaboratively
• Previous experience in customer service retail hospitality call centers or related fields is preferred

Customer Relations Customer Service Customer Support CRM Software Customer Retention Customer Satisfaction Relationship Management Client Communication Problem Solving Conflict Resolution Customer Engagement Team Collaboration Communication Time Management

• Hybrid work arrangement
• Full-time schedule
• Customer relationship and service responsibilities
• Collaborative professional environment
• Opportunities for professional development and career advancement

Required Skills:

Customer Service