Customer Relations Specialist
Job Location:
Annapolis, MD - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
BMW/MINI of Annapolis is part of Group 1 Automotive a Fortune 250 company and a leading automotive retailer is seeking an Automotive Customer Relations Specialist to join our team!
We are looking for a motivated customer-focused professional to support our vehicle acquisition operations. This position focuses on outbound customer communication scheduling appointments identifying potential trade-in opportunities and providing administrative support throughout the vehicle acquisition process. This is not a Sales position.
Conduct outbound calls to customers to schedule appointments and promote available dealership services.
Introduce vehicle trade-in and purchase opportunities during customer conversations to generate interest.
Follow up with customers who miss scheduled appointments to encourage rescheduling.
Coordinate with dealership personnel to connect interested customers with the appropriate team members.
Assist with customer paperwork and documentation when customers elect to sell their vehicles to the dealership.
Maintain accurate customer records appointment details and follow-up activities in dealership systems.
Provide professional friendly customer service while building positive customer relationships.
Support daily administrative functions and ensure timely communication between departments.
Previous customer service call center appointment scheduling or administrative experience preferred.
- Automotive dealership experience is a plus but not required.
Excellent verbal communication and interpersonal skills with confidence making outbound calls.
Strong organizational skills and attention to detail.
Ability to engage customers build rapport and identify opportunities through conversation.
Comfortable using computers customer management systems and Microsoft Office
High school diploma or equivalent
Compensation: The expected salary for this position is $23.00 - $26.00/ an hour plus bonus.
What We Offer:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training provided equipment and advancement opportunities
- Structured paid training leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
Required Experience:
IC
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
