Customer Quality Systems Specialist

About Hawkins

Hawkins Inc. is a formulator manufacturer blender distributer and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at THE JOB

The Customer Quality Systems Specialist will be responsible for handling customer quality requests and will assure complete accurate information is provided. This position requires interpretation of technical and quality documents related to the food and pharma industry. Attention to detail and understanding of Quality Systems is needed.

DUTIES AND RESPONSIBILITIES:

• Provide customers with requested documentation through internal systems and customer portals.
• Manage requests from Quality mailbox. Ensure requests are processed in a timely manner
• Manage and organize corporate statements including the routine review and development of new statements.
• Work with SME to prepare new statements to support customer or regulatory requirements.
• Manage the Hawkins TraceGains Gather site to provide updated information to customers.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Facilitate nonconformance process root cause analysis and investigations.
• Identify areas of opportunity and assist with the development and improvement of the quality management system.
• Perform other miscellaneous related duties as needed.

ABOUT YOU:

• Bachelors degree in scientific discipline or equivalent experience.
• Minimum five-year experience working in a regulated environment (ISO GFSI cGMP etc.)
• Experience with change control document control product and process lifecycle development and training
• Preferred experience with inspections auditing root cause analysis tools CAPA nonconformance and product complaint investigations.
• Demonstrated knowledge of Microsoft applications - Outlook Word Excel
• Problem solving trouble shooting time management and organization skills
• Ability to communicate well with all disciplines and levels at facilities and corporate.

Expected Compensation: $28.00-33.00 5% bonus eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits which includes medical dental vision life insurance LTD/STD and more.âOther benefits for eligible employees include 401(k) match Employee Stock Purchase program (ESPP) paid time off and paid holidays.â

For more information on Hawkins benefits visit: 2027-101

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristics protected by law. Hawkins is a Drug Free workplace.

Required Experience:

IC