Customer Quality Engineering Manager

At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

How will you make an impact

Lead Quality operations across assigned manufacturing areas by ensuring product compliance strengthening manufacturing processes developing the Quality team and driving cross-functional resolution of issues affecting customers production and business performance.

What will you do

• Lead Quality personnel supporting assigned work cells and customers.
• Establish priorities assign resources clarify ownership and provide daily direction based on production and customer risk.
• Provide temporary leadership and coverage for areas experiencing resource or performance gaps.
• Ensure products and manufacturing processes comply with customer internal regulatory and industry requirements.
• Monitor and improve FPY FNI OBA defects escapes MRB aging and corrective-action performance.
• Lead containment investigation escalation and resolution of manufacturing and customer quality issues.
• Oversee NCR MRB CAPA 8D purge deviation and corrective-action activities.
• Drive QRQC QRAP JOS/JOS and structured problem-solving activities with clear ownership and due dates.
• Partner with Manufacturing Process Test Operations and customer-facing teams to eliminate recurring defects.
• Balance immediate production support with long-term systemic improvements.
• Support NPI and engineering changes through readiness reviews compliance matrices development files control plans visuals and documentation.
• Carry forward lessons learned risks key characteristics and process requirements.
• Identify and coordinate correction of gaps in work instructions visual aids inspection criteria checklists training and process controls.
• Maintain audit readiness and support internal customer regulatory ESD and quality system audits.
• Establish layered audits and routine verification of documented controls.
• Oversee ESD calibration particulate monitoring inspection systems and product-specific requirements.
• Communicate quality risks trends priorities and recovery plans to leadership.
• Serve as the Quality liaison between production engineering leadership and customers.
• Develop organizational capability through onboarding training coaching feedback succession planning and development plans.
• Establish Quality Engineering expectations focused on a build-it-right-the-first-time approach.
• Utilize PFMEA and Control Plans for risk identification and mitigation.
• May perform other duties and responsibilities as assigned.

How will you get here

Education:

• Bachelors degree required.
• Or an equivalent combination of education and experience.

Experience:

• Seven years of relevant experience required including two years in a supervisory role.
• Preferred Electronics Manufacturing experience including knowledge of SMT Wave Solder Selective Solder and Conformal Coating.
• U.S. Citizenship required.

Knowledge Skills Abilities:

• Knowledge of Quality Management Systems including ISO 9001 and AS9100.
• Knowledge of Statistical Process Control (SPC).
• Knowledge of root cause analysis methodologies.
• Knowledge of data analysis tools and techniques.
• Proficiency in Six Sigma Lean and other quality improvement tools.
• Strong analytical skills for identifying and resolving quality issues.
• Ability to perform root cause analysis and develop effective corrective actions.
• Strong problem-solving skills to address complex quality issues.
• Excellent communication skills for conveying technical information and collaborating with stakeholders.
• Leadership skills for managing quality initiatives and mentoring Quality Engineers and team members.
• Strong attention to detail and focus on quality standards.
• Ability to manage multiple projects and meet deadlines.
• Project management skills for leading quality improvement activities.
• Understanding of regulatory compliance requirements.
• Knowledge of manufacturing processes and quality control procedures.
• Experience supporting NPI through APQP methodology or equivalent processes.

Preferred Qualifications:

• Experience working in Electronics Manufacturing Services (EMS) environments.
• Experience supporting aerospace defense or highly regulated manufacturing industries.
• Advanced knowledge of PFMEA Control Plans CAPA 8D and structured problem-solving methodologies.
• Experience leading customer audits and regulatory compliance activities.
• Experience driving continuous improvement initiatives across manufacturing operations.
• ASQ Six Sigma Lean or related quality certifications preferred.

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Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

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