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Customer Project Execution Manager
Job Location:
Job Location:
Houston, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (20 hours ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Description
If you are a customer-focused project execution professional looking to grow Emerson has an exciting opportunity for you! Based in our Houston Texas location the Customer Engagement Manager will serve as the primary local interface between customers Emersons North America organization and global delivery teams for assigned Measurement Solutions projects. You will build trusted customer relationships translate customer priorities into clear execution actions and help ensure commitments are delivered safely predictably and in accordance with contractual quality schedule and commercial requirements.
In This Role Your Responsibilities Will Be:
- Serve as the primary local point of contact for assigned customers and projects establishing trusted relationships and maintaining clear alignment on priorities milestones decisions risks and commitments.
- Lead customer kickoffs progress reviews technical and commercial alignment meetings executive updates and escalation discussions; document decisions owners due dates and follow-through.
- Act as the bridge between the customer sales North America operations global project managers engineering supply chain quality manufacturing field service finance and legal teams.
- Translate customer requirements and business outcomes into clear internal actions execution priorities resource needs and measurable commitments.
- Maintain end-to-end visibility of schedule budget quality risk billing milestones documentation and customer actions; proactively identify gaps and drive timely corrective actions.
- Coordinate North America-based activities such as site readiness inspections Factory Acceptance Testing shipment release installation commissioning Site Acceptance Testing and project closeout.
- Drive disciplined scope and contract management by identifying deviations documenting customer requests supporting change orders and notices and preventing unauthorized out-of-scope work.
- Support project financial performance through cost awareness forecast and billing coordination resource utilization claims support and recovery of eligible customer-facing and site-support costs.
- Own the local escalation pathway: confirm the facts mobilize the right functions establish a recovery plan communicate specific commitments and verify closure with the customer.
- Ensure customer communications are timely professional fact-based and action-oriented with clear ownership and specific commitment dates.
- Capture customer feedback and lessons learned champion continuous improvement and help standardize effective engagement and execution practices across the organization.
- Partner with sales and service teams to identify follow-on opportunities including long-term service agreements upgrades spare parts training digital solutions and other lifecycle services.
- Travel to customer supplier fabrication and project sites as required to support critical reviews testing issue resolution and execution milestones.
Who You Are:
You gain insight into customer needs. You identify opportunities that benefit the customer. You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. You understand internal and external stakeholder requirements expectations and needs. You balance the interests of multiple stakeholders. You consider cultural and ethical factors in the decision-making process. You act fairly despite conflicting demands of stakeholders. You readily action new challenges without unnecessary planning. You identify and seize new opportunities. You display a can-do attitude in good and bad times. You step up to handle tough issues.
For This Role You Will Need:
- Bachelors degree in Engineering Business Project Management or a related technical discipline.
- Minimum of eight (8) years of relevant experience in customer engagement project or program execution account management engineered solutions or industrial automation.
- Demonstrated experience leading customer-facing meetings coordinating cross-functional teams managing escalations and driving actions through influence without direct authority.
- Working knowledge of project schedules risk management scope and change control contracts cost forecasting billing milestones quality processes and site execution.
- Excellent written and verbal communication negotiation executive presentation problem-solving and stakeholder-management skills.
- Ability to travel to customer and project sites as business needs require.
Preferred Qualifications That Set You Apart:
- PMP PgMP or equivalent project-management certification.
- Experience with Measurement Solutions analytical systems flow measurement engineered packages lifecycle services or large capital projects.
- Experience working across global delivery organizations and coordinating execution between remote project teams and local customers or sites.
- Commercial acumen including exposure to change orders claims contract interpretation margin protection and service growth.
- Familiarity with customer relationship management project controls ERP and reporting or analytics tools.
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
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Required Experience:
Manager
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
