Customer Program Manager, Executive Briefings

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

Anthropics Executive Briefing program brings senior leaders from our most strategic customers together with our spokespeople product leaders and researchers. As a Program Manager Executive Briefings you will run the program at one of our briefing centers and help build the global operating model that ensures an exceptional and consistent experience across the globe.

You will be the main program lead for your location and own briefings end to end: qualification and intake agenda design speaker selection and day-of execution. You will set the objectives and design for each agenda and develop it jointly with Sales. You will also be the local account teams go-to partner on how to use a briefing to move their most important opportunities forward.

You will manage the global workstream and set the standard every center follows so customers get the same quality of briefing wherever they meet us. This is a highly cross-functional role. You will work with regional GTM leadership and the Office of the CCO on account selection and program strategy with Product Marketing on content with Solutions on technical deep-dives and demos with Anthropics executive bench on sponsorship and participation and with Workplace Security and Revenue Operations on the experience and systems behind every briefing. You will be comfortable running every part of a briefing yourself and maintaining tight alignment with internal stakeholders.

• Own the Executive Briefing program at your location: the local calendar capacity planning the request and intake process from Sales and operating SLAs applied against global criteria and regional allocation
• Work with regional GTM leadership to decide which strategic accounts receive a briefing each quarter hold the qualification bar and proactively surface accounts that should be engaged
• Lead discovery with account teams before each briefing to understand the customers objectives business context and stage of evaluation and turn that into a tailored agenda
• Own agenda design and co-own agenda development with Sales for every briefing including the narrative arc discussion topics speakers and demos
• Build and manage the speaker bench for your location: identify source and match speakers to briefings run prep and manage capacity so no one is over-asked
• Own day-of orchestration and the customer experience standard at your center in partnership with Workplace on logistics
• Contribute to the playbooks tooling and best practices that let the program scale consistently across centers while allowing for regional nuance
• Share intake and triage on a rotation across time zones so every request gets a decision within the defined SLA
• Maintain one source of truth for criteria lead times and process so account teams get one answer
• Own measurement and reporting for your center and contribute to global reporting on briefing volume capacity and allocation strategic-account coverage and program-influenced pipeline and expansion
• Onboard and coach briefing team members and contractors across locations

• Experience running executive briefings customer events or a comparable program for senior external audiences
• Program management skills including intake and prioritization capacity planning and managing multiple concurrent programs against SLAs
• Experience designing agendas and facilitating discussions with C-level or other senior customer audiences
• Experience building processes playbooks or tooling that help a program operate consistently
• Ability to track report on and communicate program metrics such as volume coverage and pipeline influence
• Strong written and verbal communication skills with the ability to partner credibly with field leadership executives and internal subject matter experts
• Work on site at your briefing center when briefings take place

• 6 years of experience building or scaling an executive briefing program or a similar customer-facing program at an enterprise technology company
• Experience in a high-volume briefing environment
• Experience with CRM and reporting tools such as Salesforce and with connecting program activity to pipeline and expansion outcomes
• Experience identifying and surfacing speakers for the speaker bench and managing speaker capacity across product research and executive teams
• Experience working across time zones or across multiple sites to set one global standard
• Experience onboarding or coaching new team members or contractors
• Familiarity with AI products and how enterprises evaluate and adopt them
• Interest in Anthropics mission to build AI that is safe and beneficial

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.