Customer Order Management

Position : Customer Order Management

Location : San Antonio TX

Duration : 12 Months contract

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Customer Service

Level of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Job Description:

• Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving research and problem/dispute resolution.
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Resolves routine problems/issues.
• Coordinates problem resolution with alternate sources.
• Offers customers alternatives based on available tools and information.
• Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team.