Customer & Operations Support Specialist – North America

Were looking for a highly motivated and detail-oriented Customer & Operations Support Specialist to join our Lomography USA office based in Brooklyn. Youll play a pivotal role in assisting with customersensuring seamless day-to-day order processing and assisting with warehouse communications. Youll work closely with the rest of the family-sized USA team and with our Online team on a global level. This is a great opportunity for someone passionate about photography with the ability to connect daily with a global community of like-minded individuals and creatives.

ABOUT LOMOGRAPHY

Lomography is a globally active organization dedicated to experimental and creative analogue photography. Originally established in 1992 by a group of offbeat students as an arts movement but fuelled by fiery passion and burning curiosity the Lomographic Society soon grew into an international venture.

Our snapshots are characterized by vibrant colours surprise effects and pure spontaneity. We have over a million creative members across the world and invite you to let loose ignite your inspiration and to catapult your shots around the globe through our online platform. Whether youre a complete novice or a seasoned pro everyone can harness the photographic power to create something incredible. Dont think just shoot!

RESPONSIBILITIES:

• Handle customer concerns via email phone or punctual in-person drop-by to the office

• Process orders pre-orders returns exchanges review transactions and update our internal records accordingly for North America

• File case evidences into our internal tools for quality control

• Manage day-to-day operations and optimization of the B2B customer support

• Coordinate logistics-related topics with the local warehouse

• Management & tracking of the in-house product inventory

• Generate weekly monthly and ad-hoc reports as needed

• Punctually support the Marketing & Wholesale team for organizing local events or product showcase

REQUIREMENTS:

• 1-2 years of experience in e-commerce online retail customer support or a similar role

• Proficient in MS Office Suite and Google Suite especially spreadsheets.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Understanding of the importance for excellent customer support

• Ability to work independently and collaboratively.

• Knowledgeable about film photography and Lomography products

• Fluency in English required; additional languages are a plus.

OUR OFFER:

• Multicultural team with connections to Lomography colleagues and creatives around the world.

• A human-first work culture that values creativity individuality and a shared love for analog photography

• Full-time on-site ($ 40000 - $45000 indicational annual salary range actual compensation to discuss based on skills & experience)

• Benefits package including Medical Dental Vision employee discounts

• Start date: as soon as possible

Please apply with your CV & cover letter at and wait to be contacted by us.