Customer Onboarding Manager

This role is based in our Newton MA office.

We are seeking a Customer  Onboarding Manager who will be responsible for delivering a seamless onboarding experience for customers on our BrightTALK and Portal platforms. The Onboarding Manager will own the critical transition from contract signature to platform adoption ensuring customers are trained configured and ready to achieve their business goals.

The Onboarding Manager will serve as the primary point of contact during onboarding guiding customers through setup and training while coordinating with Sales Campaign Management Product Support and Delivery teams. This role builds early customer confidence reduces time-to-value and ensures a smooth handoff to ongoing support. Key responsibilities include:

• Own the end-to-end onboarding experience for subscription customers from contract signature through completion
• Serve as the primary customer contact during onboarding connecting customers to resources and support teams
• Send welcome communications and provide What to Expect documentation and self-service resources
• Schedule and lead kickoff calls to confirm goals timelines and success criteria
• Deliver platform training product walkthroughs and best-practice guidance
• Coordinate integration setup with internal technical and support teams
• Lead internal onboarding coordination across Sales Campaign Management Product Support and Delivery
• Track onboarding progress manage risks and ensure timely issue resolution
• Maintain accurate onboarding status and customer sentiment updates in internal systems
• Confirm customer readiness and transition customers to ongoing support
• Provide feedback to improve onboarding processes and documentation

Qualifications :

• Bachelors degree;
• 1-3 of customer facing experience in a customer success or support role preferably in a software or Sales/Marketing environment.
• Preferable experience onboarding clients to SaaS products;
• Knowledge of B2B digital marketing ad tech marketing automation systems lead generation demand generation and content marketing
• Extremely detailed oriented ability to multi task several different product & client engagements;
• Creative problem solving solutions-oriented and strategic long-term view of customer relationship;
• Strong sales orientation communication skills client-ready presentation skills and writing skills; and
• Ability to offer perspective and guidance in some cases in a persistent manner.

Additional Information :

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity or expression status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. 

Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law. 

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

Our benefits include: 

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
• Broader impact: take up to four days per year to volunteer with a philanthropic organization
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves 
• Time out: Open Vacation plus 10 national holidays and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more 
• Recognition for great work with global awards and kudos programs 
• As an international company the chance to collaborate with teams around the world 

The salary range for this role is $60000- $66000 based on experience.

This posting will automatically expire on August 21 2206.

Remote Work :

No

Employment Type :

Full-time