Customer Insights Analyst

Provides tactical support by helping manage customer data generate reports and maintain tools that enable proactive engagement and goal tracking. This role plays a key part in operationalizing success strategies and ensuring Customer Success Managers have the insights and resources they need to drive customer outcomes.

- Data Management: Collects and prepares customer data relative to contractual requirements asset management operational activity utilization and other key metrics as needed to report against program goals. Ensure accurate management of customer asset data to support reporting and insights.
- Data-Driven Insights:Identifies and implements reporting processes/tools to manage data and track progress towards program goals. Deliver foundational insights that inform decision-making across the Customer Success organization.
- Pattern & Trend Analysis:Analyzes data to uncover patterns in customer behavior lifecycle performance and engagement recommending proactive strategies that enhance customer success and long-term value.
- Report Development:Goes beyond traditional reporting to develop deeper insights and actionable recommendations that highlight customer progress and identify opportunities for greater value realization.
- Strategic Projects: Participates as needed in strategic projects aimed at enhancing customer insights and driving business growth.
- Continuous Improvement:Contributes to the streamlining of operational activities to enhance efficiency reduce costs and improve service delivery.
- Cross-Functional Collaboration:Works closely with cross-functional teams to support the seamless integration of business intelligence insights with other business functions.
- Customer Engagement: Acts as an advisory resource aligning program performance data with customer goals and measurable outcomes.

In accordance with applicable law we are providing the anticipated annual rate for this role: $54460 - 81550/ year

- Bachelors degree in a relevant field or equivalent experience required plus 3 to 5 years of related experience.
- Proven track record of managing customer asset information and producing insightful reports.
- Strong background in data management reporting and process improvement.
- Customer Success experience preferred.
- Requires up to 30% travel (valid drivers license and acceptable driving record necessary).
- Requires good interpersonal and communications skills and public speaking skills.

About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.

Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
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Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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