Customer Innovation & Transformation Intern

The Customer Innovation & Transformation (CI&T) Intern will support strategic initiatives that improve customer experience commercial effectiveness and business processes across IDT. This role offers exposure to cross-functional teams continuous improvement methodologies customer-focused innovation and digital transformation projects. The successful intern will complete a strategic project and present recommendations to business leaders while gaining practical exposure to customer experience commercial excellence and business transformation.

This position reports to the Director Customer Innovation & Transformation and is part of the Customer Innovation & Transformation (CI&T) Team located in Coralville Iowa.

In this role you will have the opportunity to:

• Support commercial excellence and business transformation initiatives across IDT.
• Conduct data analysis and process mapping to identify opportunities for improvement.
• Participate in customer journey mapping and continuous improvement activities.
• Collaborate cross-functionally with commercial operations and digital functions.
• Deliver project findings and recommendations to leadership.

The essential requirements of the job include:

• Currently pursuing a Bachelors Degree in Business Administration Data Analytics Information Systems Systems Engineering Marketing or a related field.
• Completed coursework in at least one of the following areas: data analytics statistics process improvement project management or customer experience.
• Demonstrated analytical experience through coursework internships research projects or student leadership activities.
• Demonstrated written and verbal communication skills through presentations coursework leadership roles or project participation.
• Proficiency in Microsoft Excel (e.g. pivot tables data analysis charting) and Microsoft PowerPoint.

It would be a plus if you also possess previous experience in:

• Process improvement Lean Six Sigma or continuous improvement methodologies.
• Data visualization tools such as Power BI Power Apps/Power Automate.
• AI automation customer experience or business transformation projects.

The hourly rate for this role is $28.00/hr. This is the rate that we in good faith believe is the rate of possible compensation for this role at the time of this posting. This rate may be modified in the future.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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