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Customer Implementation Manager
Job Location:
Job Location:
Chicago, IL - USA
Yearly Salary:
USD 75343 - 90127
Yearly Salary:
Posted:
6 September 2026 (10 hours ago)
Posted:
Application Deadline:
4 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Customer Implementation Project Manager is responsible for managing new customer implementations assigned to them. They will act as the quarterback of the implementation process and work with leaders and individual contributors from various teams to ensure all action items are completed and all deadlines/deliverables are met. The Implementation Project Manager will be responsible for scheduling and leading all internal implementation meetings for implementations and driving clear communication throughout the implementation process. This position will work closely with external key stakeholders and the following internal teams: Sales Account Management Supply Chain Installation Field Services Plant Operations Clinical Education and any other teams involved in the implementation process.
What you will do
- Lead end-to-end customer implementations from project handoff through installation go-live and transition to ongoing support.
- Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
- Develop and maintain project plans including scope milestones timelines deliverables dependencies and risks.
- Facilitate customer kickoffs implementation meetings readiness reviews and post-launch follow-up activities.
- Coordinate cross-functional teams including Sales Account Management Operations Supply Chain Installation Technology Clinical Education Training and Client Success.
- Drive accountability for project deliverables action items and deadlines across internal and external stakeholders.
- Monitor implementation progress proactively identify risks and develop mitigation plans to keep projects on track.
- Maintain project documentation status reports risk logs action plans and launch readiness materials.
- Manage scope changes and ensure implementation requirements are documented and communicated effectively.
- Identify opportunities to improve implementation processes tools workflows and the overall customer experience.
What we are looking for
- Bachelors degree or equivalent combination of education and experience.
- Experience managing customer implementations onboarding programs client delivery initiatives operations projects or related project management activities.
- Experience in healthcare healthcare services health technology clinical operations medical waste or another regulated industry.
- Proven success leading complex cross-functional implementation or deployment projects.
- Strong project management skills including planning dependency tracking risk management issue resolution change control and status reporting.
- Experience using project management platforms CRM systems such as Salesforce and collaboration tools.
- Exceptional organizational skills with strong attention to detail and follow-through.
- Ability to work independently prioritize competing demands and make sound decisions in a dynamic environment.
- Strong communication and stakeholder management skills with the ability to influence without direct authority.
Why work for us
- Job Stability As an essential service to healthcare Daniels Health is non-seasonal and recession-proof
- Comprehensive Benefits Medical Dental and Vision Insurance effective onDay One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
- 401K Matching Plan 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule andno waiting periodon the match
- Permanent Position Full-time 40 hours per week with long-term career potential
- Mission-Driven Work Be part of a company thats making healthcare safer and more sustainable through innovative waste management solutions
- Growth & Development Opportunities to expand your skills in leadership data analysis and cross-functional collaboration within a supportive and evolving organization
$75343 - $90127 a year
Who are we
We are a healthcare service company providing safety systems and medical waste collection for hospitals medical centers surgical centers nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the postoffer hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
At Daniels Health, we've provided medical waste management and disposal services for over 20 years and proudly hold the highest NPS scores in the industry.
