Customer Fulfillment Representative

As a Customer Fulfillment Representative you will play a critical role in supporting BICs end-to-end customer fulfillment process. This position provides back-end operational support for key and unassigned customer accounts helping ensure customer orders are accurately processed fulfilled and delivered efficiently.

You will work closely with Customer Care Sales Supply & Demand Planning Distribution Credit Pricing EDI/IT and other internal partners to resolve order and fulfillment issues maintain accurate customer and product information and support a consistent customer experience. Success in this role requires strong attention to detail problem-solving skills organization and the ability to manage multiple priorities in a fast-paced environment.

What Youll Do:

• Manage customer orders and fulfillment: Process and maintain customer orders in JDE and related systems monitor order status identify exceptions and coordinate resolution of fulfillment issues.
• Maintain customer and master data: Ensure customer product pricing shipping billing and fulfillment information is accurate and up to date across applicable systems.
• Support pricing and customer transactions: Process approved manual orders no-charge orders promotional transactions and other customer-specific requirements while following established policies and approval processes.
• Monitor and resolve issues: Review order shipment EDI pricing and invoice information to identify discrepancies investigate issues track resolution and escalate matters when appropriate.
• Support reporting and continuous improvement: Assist with fulfillment reporting scorecards system testing process improvements documentation and cross-training initiatives.
• Partner across the organization: Collaborate with Customer Care Supply Chain Sales Distribution Credit Pricing IT and other teams to keep customer orders moving through the order-to-cash process.
• Support business continuity: Build knowledge across fulfillment processes share expertise with team members and support onboarding and training as needed.

What Youll Need:

• College or university degree preferred; equivalent relevant experience may be considered.
• 1-3 years of experience in Customer Service Customer Fulfillment Order Management Supply Chain or a similar operational environment preferred.
• Experience with order management ERP systems EDI customer master data or other transactional processes preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and prioritization skills with the ability to manage multiple priorities and deadlines.
• Strong problem-solving and analytical skills with the ability to identify discrepancies and determine appropriate next steps.
• Ability to work independently while knowing when to seek guidance or escalate an issue.
• Strong written and verbal communication skills.
• Collaborative customer-focused mindset with the ability to work effectively across functions.
• Ability to thrive in a high-volume fast-paced environment and adapt to changing customer and business needs.
• Ability and willingness to learn new systems processes and customer requirements.
• Proficiency with Microsoft Office; experience with JDE EDI customer portals or similar order-management systems is a plus.

What Success Looks Like:

Success in this role means customers orders move accurately and efficiently through the fulfillment process. You will be successful when you:

• Consistently process orders and transactions accurately and within established timelines.
• Maintain reliable customer product pricing and fulfillment data.
• Identify and resolve issues before they create downstream customer financial or service impacts.
• Effectively manage competing priorities while maintaining a high level of accuracy.
• Build strong partnerships across Customer Care Supply Chain Sales Distribution Credit Pricing and IT.
• Recognize recurring issues and contribute ideas that improve processes efficiency and the customer experience.
• Know when to independently resolve an issue and when to appropriately escalate more complex or non-standard situations.
• Contribute to a flexible knowledgeable and resilient Customer Excellence team through cross-training knowledge sharing and continuous improvement.

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BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products make better decisions and better serve our customers. We do not discriminate based upon race religion color national origin gender sexual orientation veteran status disability status or similar characteristics. All employment is decided based on qualifications merit and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice all resumes submitted by search firms to any team member at BIC via email or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.