Customer Experience Tech Support Rep Bilingual Spanish

Customer Experience Tech Support Rep - Bilingual Spanish

Would you like to work in an international environment where youll make a difference every day At Permobil were looking for game-changers to join us as we innovate for individuals and develop the worlds most advanced assistive solutions.

At Permobil the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Our facility in Lebanonis now looking for aCustomer Experience Tech Support Rep - Bilingual Spanish.

Purpose of the position:
Diagnose and resolve issues with power wheelchairs including electronics motors joysticks batteries and control systems.
Assist with programming and setup of specialty controls and electronic accessories.

Key Tasks
Under general supervision it ensures customer satisfaction by providing expert guidance in the areas of spare parts and accessories.
Serves as primary customer contact and establishes trusted professional working relationships with our provider network end-users and co-workers.
Records the nature of all customer contacts and other pertinent data into a management information system.
Takes and processes phone / Fax / Email orders and price quote requests for parts. May enter and process return shipments from customers.
Identifies and resolves potential ordering problems follows up to ensure timely and accurate product delivery and repair.
May help to process orders that require special handling and/or assembly; Inspects product for damage or defect; records discrepancies or damages and notifies manager.
Ensures proper care in use of equipment and supplies; promotes continuous improvement and safety.
Occasionally will provide departmental customer assistance in the identification ordering and repair of product as appropriate.
Performs other miscellaneous job-related duties as assigned.

Why Permobil is a great next step for you!

1. Youll make a difference. Every day.

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation we make a difference to peoples lives.

2. Youll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. Youll feel welcome from day one

Were known for being great colleagues who are collaborative fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

Who you are
You are passionate innovative and want to make a difference for others and feel fulfilled when you can seethe link between the work you do and positive improvements in the lives ofothers. You search out opportunities and are prepared to go off the beatentrack to chase your dreams. You dont follow the herd you find new ways ofworking and go where you see potential to make your mark. You are a pioneer arevolutionary a game-changer and you are who were looking for.

Your Background

Must be fully bilingual in English and Spanish with strong verbal communication skills.
You have a High School Diploma or GED.
One to three years of experience directly related to the duties and responsibilities specified.
Prior experience in mobility equipment repair or technical support.
Thorough understanding of electro-mechanical devices knowledge of technical support practices and procedures and basic computer skills. Must be able to communicate and understand the English language. Bi-lingual skills a plus.
Industry experience is strongly desired or other experience within Permobil for at least 6 months.
Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; follow organizational structure workflow and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.
Other qualifications or experiences.

Information
Please apply via ourCareers Page. We willconduct selection continuously so send us your application today!

Forinformation about the recruitment process please contact either Caitlyn Mayhew Talent AcquisitionSpecialist at or ZachBlaisdell Talent Acquisition Partner at

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and for over 50 years Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology passionate about better understanding our users needs and improving their quality of life through state-of-the-art healthcare solutions. Today those solutions include power wheelchairs seating and positioning products power assist and manual wheelchairs.

Permobil is part of Patricia Industries a subsidiary of Investor AB and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the companys storied history and complete product line visit .

For information regarding Permobils Privacy Notice please visit Permobil Candidate Privacy Notice

At Permobil diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued but essential to our success in delivering personalized mobility solutions.

Permobil will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Permobil is an equal opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to sex genderidentity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

Know Your Rights: Workplace Discrimination is Illegal

Please respect that we do not wish recruitment assistance or advertising. We decline calls from recruitment and advertising providers.