Customer Experience Team Member

Oak Harbor Freight Lines is an established successful regional trucking company covering Washington Oregon Idaho Nevada Utah Arizona & California. As a premier carrier offering superior service we are always interested in exceptional people with excellent skills who strive to always achieve their Customer Experience Team Members provide the highest level of front-line customer service to Oak Harbor Freight Line internal and external customers. Team members provide troubleshooting shipment tracking and problem resolution to our customers on multiple levels ensuring world class customer Duties and Responsibilities:Deliver a positive customer experience by responding promptly to inquiries identifying customer needs through active listening and clarifying questions and providing solutions that build trust and to inbound calls and emails in a professional and courteous manner actively addressing customer inquiries and concerns while managing call flow effectively and freight and use troubleshooting skills to determine the location of freight that may be misplaced late misdirected etc. Enter pick up information for new pick-up requests that come in via phones or and maintain strong customer relationships by providing exceptional service understanding customer needs with the goal to expand service company systems and technology tools to accurately manage customer and shipment information research inquiries and provide timely solutions to customer questions and duties as Skills and Qualifications: 1-2 years experience in a role requiring extensive customer interaction. Experience in a LTL freight company is a ability to work with challenging or difficult customer situations and resolve issues successfully. Excellent communication skills both written and oral. Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required. Strong attention to detail and demonstrated ability to organize multiple priorities after 8 medical dental and vision insurance with multiple plan options to fit your needs. Employee-only coverage pays up to 2% of gross coverage pays up to 4% of gross income.401K 100% match up to 5% of employees 80 hours of PTO within the first 11 pay after your 90 days.H.S. diploma or GED/equivalent is :// Harbor Freight Lines is an Equal Opportunity Employer