Customer Experience Talent Community

Customer Experience Representative (Advanced Support)Specializing in complex customer interactions problem resolution and cross-functional join us:Culture: Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation: We offer highly competitive compensation and a total rewards package ensuring that your hard work and dedication are recognized and rewarded : We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments : Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs: We care about you! You and your family will have access to LYRA an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social : A continuous focus on professional development with many opportunities for training & career Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the is not a typical customer service role. As a Customer Experience Representative (Advanced Support) you are the front line of our business supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe reliable service. You will play a critical role in resolving complex customer issues coordinating with internal stakeholders and delivering a seamless customer Youll DoAct as the primary point of contact for customer inquiries including urgent and safety-related multiple systems in real time to assess situations prioritize needs and make informed closely with dispatch field teams and internal partners to coordinate timely trust quickly through clear empathetic communication and confident complex customer requests involving billing payments and service accurate detailed documentation across You BringProven ability to solve problems in fast-paced high-stakes collaboration skills and comfort working across multiple computer proficiency with the ability to multitask across to build rapport quickly and manage sensitive conversations with level of adaptability attention to detail and sound daytime schedule.A dynamic role with exposure to multiple areas of the work that directly supports customer safety and Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this Sets This Role ApartMultiple shift options available designed to provide flexibility and support work-life work environmentA dynamic role with exposure to multiple areas of the work that directly supports customer safety and enhances the customer experience. An opportunity to apply your problem-solving skills in a collaborative fast-paced environment. The expected hourly range for this role is $15.00-$25.00 per hour. This position is also eligible for an annual incentive note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications candidates geographical location as well as market and business at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us at to let us know how we can enhance your experience.