Customer Experience Supervisor, Carson CA

Who We Are:Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers from an outstanding sales organization to highly skilled technicians to service your vehicle and on demand goal is to be your one stop shop experts for all truckers owner operators fleets and coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck in it for You:VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay 401K W/Match Medical Dental & Vision benefits. Become a part of our team and immerse yourself in a company that fosters aGreat Place to Workculture!ESSENTIAL FUNCTIONS AND PURPOSEThis position ensures that the Service Department delivers consistent world class customer experience and proactively maximizes uptime to ensure organizational success and profitability while adhering to organization QUALIFICATIONSMinimum 3 years experience in similar roleStrong verbal & written communication skillsStrong customer service skillsSelf-motivated with strong time management skillsAbility to problem solve and make operational decisions without oversightExcellent supervisory & leadership skillsPrevious Procede experience an assetPRINCIPAL RESPONSIBILITIESEnsure department GP meets or exceeds expectations to deliver successful outcomesPromote world class customer experience and consistency from the eyes of a customerCoach service staff to become customer advocates with compassion to customers at a fair valueFoster continuous improvement projects to encourage innovationAdministrative tasks such as managing time off requests and schedulingParticipate in selection of team membersSet team expectations and manage team interpersonal concernsCoach conduct performance appraisals and discipline team members as necessarySet team performance goals and track progress towards goals and expectationsMonitor daily team tasks and ensure tasks are proceeding on scheduleCommunicate with customers other departments and managers to ensure that repair orders are handled effectivelyFollow up on Qualitrics surveysProvide administrative support to foremanPhysical Requirements:Must be able to pass post-offer drug screening physical examination (including a lift test) and background :$70000 per year PLUS CommisionsFull Time positionBenefits Velocity Vehicle Group Offers:Velocitys Fantastic Culture401k matchHealth Dental & Vision Insurance HSA & FSAEmployerpaid Life InsurancePaid Vacation DaysGenerous Sick Leave timeCompany perks such as employee discounts company events and training programsExcellent Training and Career Advancement OpportunitiesVelocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.