Customer Experience Specialist- Nashville, TN

Who We Are:At Velocity Vehicle Group (VVG) we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers owner operators fleets and companies. Combined with our Leasing and Rental business and financial services division VVG stands as the premier truck in it for You:Velocity Vehicle Group is a dynamic and rapidly expanding organization and were on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service both within the company and to our valued clients. When you join VVG youll experience an extraordinary work environment complete with competitive compensation and a comprehensive benefits package including 401K with matching as well as Medical Dental and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!What Youll Do: The Customer Experience Specialist is responsible for developing new commercial fleet accounts and strengthening existing customer relationships to drive business growth. This role focuses on identifying customer needs promoting service and body shop repair capabilities generating repair orders and selling extended warranty contracts. The specialist also conducts facility tours presents service solutions and monitors market trends and competitor activity to identify new business Duties: Prospect and develop new commercial fleet accountsMaintain and grow existing customer relationshipsGenerate service and body shop repair orders through strategic outreachConduct facility tours and capability presentationsIdentify customer needs and propose service solutionsSell extended warranty contractsTrack competitive intelligence and market trendsRequired Skills and Qualifications:Five (5) or more years of experience in the heavy-duty trucking industry Technician experienceMaintain professional appearanceExcellent customer service skillsStrong communication skillsMust exhibit leadership qualitiesMust exhibit teamwork qualitiesCompensation:$60000-$70000 annual salary depending on skills and experience Bonus PlanFull Time PositionBenefits Velocity Vehicle Group Offers:Fantastic Culture401k matchHealth Dental & Vision Insurance HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts company events and training programsExcellent Training and Career Advancement OpportunitiesVelocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.