Customer Experience Representative (Advanced Support) Permanent Part-Time

Customer Experience Representative (Advanced Support) - Permanent Part-Time ( Up to 30 Hours/Week)Specializing in complex customer interactions problem resolution and cross-functional is not a typical customer service role. As a Customer Experience Representative (Advanced Support) you are the front line of our business supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe reliable service. You will play a critical role in resolving complex customer issues coordinating with internal stakeholders and delivering a seamless customer opportunity is ideal for individuals seeking meaningful long-term employment while maintaining flexibility for other priorities. Whether youre balancing family commitments education semi-retirement or simply seeking a schedule that supports work-life balance this permanent part-time position offers an opportunity to make an impact while working in a collaborative remote Join Us:Culture: Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation: We offer competitive hourly pay and the opportunity to gain valuable experience in a dynamic customer-focused : Enjoy the stability of a permanent part-time position with the ability to work up to 30 hours per work week that supports a healthy work-life : Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs: We care about you! You and your family will have access to LYRA an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social : A continuous focus on professional development with many opportunities for training and career Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the Youll Do:Act as the primary point of contact for customer inquiries including urgent and safety-related multiple systems in real time to assess situations prioritize needs and make informed closely with dispatch field teams and internal partners to coordinate timely trust quickly through clear empathetic communication and confident complex customer requests involving billing payments and service accurate detailed documentation across You Bring:Proven ability to solve problems in fast-paced high-stakes collaboration skills and comfort working across multiple computer proficiency with the ability to multitask across to build rapport quickly and manage sensitive conversations with level of adaptability attention to detail and sound authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this in Spanish is an Sets This Role Apart:Permanent part-time position with 30 scheduled hours per shift options available designed to provide flexibility and support work-life balance. Shifts are based on Eastern work environment.A dynamic role with exposure to multiple areas of the work that directly supports customer safety and enhances the customer opportunity to apply your problem-solving skills in a collaborative fast-paced expected hourly range for this role is $18.00-$22.50 per hour. This position is also eligible for an annual incentive note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications candidates geographical location as well as market and business .