Customer Experience Representative (Advanced Support) Full-Time, 1-Year Contract

Customer Experience Representative (Advanced Support) - Full-Time 1-Year ContractSpecializing in complex customer interactions problem resolution and cross-functional is not a typical customer service role. As a Customer Experience Representative (Advanced Support) you are the front line of our business supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe reliable service. You will play a critical role in resolving complex customer issues coordinating with internal stakeholders and delivering a seamless customer opportunity is ideal for individuals seeking full-time hours meaningful work and a collaborative remote environment. Youll gain exposure to multiple areas of the business while helping customers navigate complex situations that directly impact their experience and Join UsCulture: Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation: We offer competitive hourly pay and the opportunity to gain valuable experience in a dynamic customer-focused : This role is currently scheduled at 40 hours per week. Beginning in April 2027 employees will transition to a seasonal schedule of 32 hours per week from April through September and 40 hours per week from October through : Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry : A continuous focus on professional development with many opportunities for training and career Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the Youll DoAct as the primary point of contact for customer inquiries including urgent and safety-related multiple systems in real time to assess situations prioritize needs and make informed closely with dispatch field teams and internal partners to coordinate timely trust quickly through clear empathetic communication and confident complex customer requests involving billing payments and service accurate detailed documentation across platformsWhat You BringProven ability to solve problems in fast-paced high-stakes collaboration skills and comfort working across multiple computer proficiency with the ability to multitask across to build rapport quickly and manage sensitive conversations with level of adaptability attention to detail and sound authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this in Spanish is an Sets This Role ApartFull-time 1-year contract schedule of 40 hours per week (5 days/week 8-hour shifts).Beginning in April 2027 employees will transition to a seasonal schedule:32 hours per week from April through September40 hours per week from October through MarchDuring the 32 hours schedules may be spread across 5 days with shorter shiftsMultiple shift options are designed to provide flexibility and support work-life balance. Shifts are based on Eastern work environment.A dynamic role with exposure to multiple areas of the work that directly supports customer safety and enhances the customer opportunity to apply your problem-solving skills in a collaborative fast-paced expected hourly range for this role is $18.00-$22.50 per hour. This position is also eligible for an annual incentive note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills experience qualifications geographical location and market and business considerations.