Customer Experience Manager

Lead the Future of Customer ExperienceWe are looking for a transformational strategic leader to elevate the customer experience and shape how our teams deliver service excellence across every touchpoint. As the Customer Experience Manager you will guide a high-performing customer service team build strong cross-functional partnerships and bring innovative customer experience strategies to life that create a seamless proactive and customer-centered This Role MattersThis is an opportunity to lead more than a function it is a chance to shape the customer experience strategy strengthen how teams work together and create scalable improvements that directly impact customer satisfaction and business performance. The ideal leader will bring energy clarity and forward-thinking ideas to help transform service delivery and position the team for long-term You Will Make An ImpactChampion a customer-first culture that empowers teams to deliver exceptional service resolve challenges with confidence and build lasting customer strategic process improvement initiatives and customer experience strategies that align with business goals strengthen consistency and enhance the overall customer the operations of the customer service function ensuring customer inquiries orders and escalations are handled with accuracy urgency and across sales operations logistics quality and other key functions to remove barriers improve communication and create a more connected customer performance metrics customer feedback CRM insights and analytics tools to identify trends measure success and drive continuous complex customer situations and negotiate solutions that balance customer needs with company standards and business EssentialsBachelors degree in Communications Business or a related field preferred; equivalent experience may be considered.5 years of customer service leadership experience preferably in manufacturing distribution or a related environment.A strategic mindset with the ability to translate customer needs operational priorities and performance data into meaningful but ImpressiveProven ability to lead through change influence across functions and build alignment around shared customer experience coaching skills with a passion for developing people strengthening team performance and creating using customer service best practices CRM systems analytics tools and Microsoft Office to monitor performance and improve communication negotiation and problem-solving skills especially when resolving escalated or complex customer dont just hire great peoplewe take care of salary and incentivesTime off that lets you rechargeRetirement savings optionsGrowth opportunities that elevate your careerComprehensive Medical Dental and Vision benefitsPet insurancebecause your furry friends matter tooStay Connected- follow us on LinkedIn and explore more on our website:Hoffmaster:Overview LinkedInHome HoffmasterEEO:We invite all qualified applicants to apply including individuals with disabilities or protected veterans and provide equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity national origin age or disability. We provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to apply or interview please contact #HGISalary2920#LI-GZ1