Customer Experience Manager

You will keep our service operations running smoothly by supporting the Assistance Service Manager (ASM) in ensuring customers feel heard informed and cared for while also helping the service team stay organized and efficient. Your attention to detail and proactive approach will directly contribute to faster turnaround times happier customers and a more productive service lane.

Job Responsibilities

• Greeting customers warmly and direct them to the appropriate service team member.
• Help prepare and organize repair orders and service tickets for the ASM.
• Update customer on vehicle status parts needs or additional service recommendations.
• Check out customers for final bill. Accepting credit card information or cash.
• Assist in scheduling appointments.
• Maintain a clean organized and welcoming service reception area.

What you will need:

• A friendly professional demeanor and a genuine desire to help people.
• Strong organizational skills and the abillity to juggle multiple tasks withoug losing focus.
• Comfort with basic computer systems and dealership management software (training provided).
• Excellent verbal and written communication skills.
• A proactive mindset.
• Previous customer serivce or administrative experience (automotive industry experiance a plus but not required).

Education and/or experience

• High school diploma or GED (general equivalency diploma; or 1 to 3 months related experience and/or training or equivalent combination of education and experience).

Benefits

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

About Us

We cordially invite you to come tour our new state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals.

Our new state-of-the-art building is open to serve our valued guests and employeess. We have proudly serviced the community for over 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive respectful family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.