Customer Experience Manager

The Customer Experience Manager will provide first-class services and assist in the day-to-day building responsibilities including advocating for and engaging the property in community development activities enhancing tenant relations through these activities and providing hospitality-level customer service.

• Advocating/promoting the building
• Administrative duties
• Property scheduling and communication with tenants and vendors
• Relationship building and establishment of community

RESPONSIBILITIES

• Create a welcoming and enjoyable environment for occupants and guests. Get to know tenants on a first name basis and create a personalized experience.
• Serve as primary liaison between the property tenants various local business/entertainment establishments and the surrounding community.
• Build and maintain relationships within the building community.
• Seek to promote the building brand on behalf of ownership and tenants to engage with the community.
• Event planning and execution for tenant and community events including but not limited to live music; group fitness classes; food trucks; community volunteering; and tenant education seminars.
• Understand tenants needs and provide them with personalized solutions.
• Manage the buildings various social media accounts (including tenant experience app) and third-party vendors for those accounts.
• Assemble review and assist the Property Manager in the planning and implementation of the approved marketing and event budgets.
• Assist Property Manager in the preparation of monthly reports according to owners needs.
• Activate and manage tenant amenities.

Qualifications :

• Bachelors Degree or 3-5 years experience in community management hospitality or event planning required.
• Management and Tenant relations experience a plus
• Proficient with MS Excel and Word
• Strong written and verbal communication skills
• Excellent customer service skills
• Excellent problem solving abilities
• Self-driven good organizational skills and attention to detail
• Passionate and Enthusiastic

Additional Information :

Once you have completed your application you will receive an email from  with a link to the Culture Index survey which will help us gain a better understanding of your strengths and motivational drives. Please search for the General Survey position in the Culture Index portal. We kindly request that you set aside 10 uninterrupted minutes within 48 hours of submitting your application.

#LI-CF2 #LI-Onsite

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity race religion sexual orientation gender identity age national origin disability military status or any other reason prohibited by law.

Stream Realty Partners offers competitive salaries bonuses medical/dental/vision insurance pharmacy benefits health savings account flexible spending accounts 401(k) plan with company matching PTO and holiday pay. Individual compensation packages are based on various factors unique to each candidate including skill set experience qualifications location and other job-related reasons. 

To apply for a position please visit our website at

Remote Work :

No

Employment Type :

Full-time