Customer Experience Expert

Customer Experience Superstar Needed!

Are you a friendly organized and goal-driven individual who thrives in a fast-paced environment Do you love helping people and making a positive impact with every interaction If so we want you to join our team as a Customer Experience Expert!

Who We Are: We are a local family operated PE backed Plumbing HVAC and Electrical company who pride ourselves on our great customer service. Through our 3 core values ofBe Better Today Than YesterdayTake Great Care andStand for Something we hire the best people and know that in order to have happy customers we need happy team members. We are looking for people who want a home and a second family where daily you are making a difference.

Why Youll Love Working with Us: Were a high-performing team that is always looking for other like-minded individuals. Youll join a supportive environment where we celebrate wins together and encourage each other to grow. With flexible hours and opportunities for advancement you can thrive while balancing your life. Plus the training we offer will help you sharpen your skills and boost your success.

The Role: If youre passionate about helping others and being of service then youve found the opportunity youre looking for! As our Customer Experience Expert your role is to help others solve their challenges with an attitude that creates a just say yes experience and brightens peoples day. Youll be the voice of our companyturning incoming calls into booked service appointments and ensuring every customer is left with a smile!

Benefits: (Full time employees only)

• Pay:Hourly starting at $20- weekly paycheck!
• 85% Employee Medical Insurance
• Retirement Benefits w/ match
• Life Insurance
• 100% Employee Vision Insurance
• 100% Employee Dental Insurance

What Youll Do:

• Convert incoming calls into scheduled service appointments.
• Deliver clear engaging and personable calls.
• Respond to customer needs resolve issues and foster repeat business.
• Maintain and update customer records accurately.
• Adhere to our customer complaint resolution plan to keep clients happy.
• Participate in training and outbound call initiatives to boost your success.

What You Bring:

• A proven track record in customer service.
• Excellent communication skillsboth verbal and written.
• Strong IT skills fast typing and proficiency with phone systems.
• A team-oriented mindset but with a competitive edge.
• Highly organized with top-notch follow-through skills.
• An empathetic approach to building customer trust.
• Positive flexible and motivated to succeed!