Customer Experience Coordinator

About TFL (TicketsForLess)

At TFL we are passionate about creating MemoriesForLife for sports fans musicloversand event goers across the country. We work directly with sports properties professional teams college athletic departments venues fans and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that we loveto havefun! From an open and inviting work environment to multiple staffperks TFL isa great placeto work.

With our headquarterslocatedin the greater KansasCity-area TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journals Top 150 Private Companies List we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions we have expanded our retail customer base in strategic markets and now have offices in Tuscaloosa Ala. and Omaha Neb.

Responsibilities & Job Duties (include but are not limited to)

• Work with marketplace representatives at StubHub Vivid SeatsSeatGeekand others to manage issues on TFL orders

• Provide best in class customer service to our marketplace customers assistingcustomers with accessing mobile tickets etc.

• Monitor and respond to critical emails to insureappropriate processingof orders

• Assistwith inventory management andoptimizingorder processing syncingaccounts attaching PDFs/barcodes etc.

• Utilize internal and external technology to process and fulfill orders

• Work in the Point of Sale to input new and renewed ticketing inventory

• Work collaboratively with other team members to achieve department and company goals

• Assistwith special operations projects as needed

• Handles day-to-day activities to ensure business processes and functions run smoothly

Qualifications

• Bachelors degree in a related field preferred

• Must have a passion for sports and/or live entertainment

• Retail travel eventsportsor live entertainment experience considered a plus

• Excellent communication skills including verbal & written

• Self-motivation attention to detail and strong organizational skillrequired

• Must be able to work independently and as part of a team in a group setting

• Strong ability to multi-task

• Must be able to work under pressure in a fast-paced environment

• Must have an eye for detail

Required Experience:

Junior IC