Customer Experience Coordinator

LAttitude is partnered with an incredible family-owned remodeling business that genuinely cares about the people behind the work. Customers employees and the communities served matter more than profit margins. The concept of becoming a giant company where people become numbers is nowhere in sight. Keeping the culture and values that got us here in the first place is what motivates the team to keep growing fast. One location turned into several one state turned into a few and the growth hasnt slowed down! That is why we are on the hunt for a genuine initiative-driven ambitious Customer Experience Coordinator. The Customer Experience Coordinator is a full-time position based out of Voorhees NJ and we are looking for someone to start yesterday!

Picture this.

A homeowner just signed the biggest project theyve ever put into their house. Theyre excited and theyre also a little nervous about whos showing up when how the financing works and who they should call if something feels off.

Then their phone rings and its you our Customer Experience Coordinator.

By the end of that call the nerves are gone. They know the plan and they feel more confident. From that moment until the last nail goes in they never once wonder whether they made the right choice. The phone call from our Customer Experience Coordinator makes all the difference.

What youll do every day as a Customer Experience Coordinator

• Make the first impression count. Make welcome calls to new customers so they know exactly what to expect and who to call.
• Be the homeowners go-to person. Keep customers informed answer questions and make them feel like VIPs from contract to completion.
• Keep projects moving. Collect confidential payment information professionally and on time.
• Catch the details others miss. Review financing documents and home improvement contracts for accuracy and completeness.
• Connect the dots. Be the link between Sales and Production so every job runs smoothly and nothing slips through the cracks.

The diamond were looking for:

• Genuinely warm and positive so people feel it within the first 30 seconds of a call
• Highly organized with follow-through youre known for; when you say its handled its handled

• Quick on your feet and solution-first when problems pop up

• A clear confident communicator in writing and out loud

• Comfortable living in a CRM and working on a computer all day

• Able to juggle multiple departments priorities and personalities with ease

• Hungry for more with the drive and presence of a future leader

What you need As A Customer Experience Coordinator:

• 1-2 years of experience in a Customer Experience Coordinator Concierge Client Relations Sales Call Center or Account Management

• A valid drivers license and reliable transportation

• A strong customer service background (home improvement construction financing or another fast-paced client-facing role is a big plus)

• CRM and computer proficiency

• Excellent attention to detail and time management

Why this opportunity is different from most Concierge Agent or Customer Experience Roles:

• Ground-floor role. Youll be first in the department and help shape what it becomes.
• Real upward mobility. The company is expanding fast and promotes from within.
• High earning potential. A competitive base plus bonus/commission tied to your performance.
• A culture that celebrates winners. Hard work gets noticed and rewarded here.
• A company youll be proud of. The mission is to become the best-in-class home improvement company one that homeowners trust and employees love being part of.