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Customer Experience Associate

Ollie

Job Location:

Salt Lake, UT - USA

Monthly Salary: Not provided by the employer

Posted: 22 August 2026 (2 days ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Job Summary

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food tailored for each dogs nutritional needs and deliver directly to our customers doors. Through Ollies carefully crafted meals and health services for members dogs can truly live their healthiest happiest lives.

As a member of our growing team youll take part in a company culture that cares deeply about its work and its team members.

Come join the Award Winning Ollie Canine Care team!

Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parents wellness needs.

Thats where you come in

Were looking for new members to join our Award Winning Canine Care team close-knit pack that serves Ollies best pups and their parents to our high-quality standards. We make sure that from box to bowl all our dogs (and our customers) are having the best experience possible.

This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City UT and Nashville TN. While this is a remote position we hold required quarterly in-person offsites in these areas.

Responsibilities:

Represent the Ollie brand voice to our current and prospective customers
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
Manage customer relationships across multiple channels including emails phones our order management system and more!
Accurately track and monitor customer feedback and interactions
Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
Help to develop agents not only in their KPIs and role but their career development.
Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

About You:

Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents many questions.
Improvisation. You like finding new ways to tackle challenges and nothing catches you off guard. You prefer guardrails to rules.
Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
Fun. You dont mind occasional sloppy dog kisses and love sharing memes.

Other Experience:

Bachelors Degree from an accredited four-year college or university.
Previous experience in customer-centric roles (retail food service etc.)
Experience with pets or health-foods preferred
Experience with Gladly or a similar platform a plus
Interest in working in a pet-friendly fast-moving environment

Benefits

Competitive hourly salary and an annual bonus potential
Sponsored 401k program with employer match up to 4%
Comprehensive health coverage including medical dental and vision
Paid parental leave
1-week paw-ternity leave for new dog parents
Ollie subscription for one dog
Inspiring pack members!

If youd like to stand out tell us in your cover letter why youre interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. Were committed to building a team that represents a variety of backgrounds perspectives and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please include that in your application.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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