Customer Excellence Associate Manager

Help shape the future of education and surgeon engagement. As a Customer Excellence Manager you will build and strengthen relationships with teaching institutions faculty fellows residents and early-career surgeons across a dynamic western territory. Acting as a key partner between Medical Education Sales and academic centers you will develop and execute customer engagement strategies that support surgeon development enhance educational experiences and create meaningful connections throughout the physician training journey. This highly collaborative role is ideal for a relationship-focused professional who understands the orthopaedic landscape thrives in front of customers and is passionate about influencing the next generation of surgical leaders

The preferred candidate will be located in the Western region.

What you will do:
Manage internal and external resources that supports an overarching strategic direction
Product and procedural expertise related to HCP education programs
Understanding and knowledge of key competitive landscape
Collaborate with key opinion leaders to design educational materials
Responsible for developing and managing customer-facing strategy content and education programs
Drive team collaboration with broader Medical Education/product marketing/sales training etc
Lead Medical Education program coordination logistics and content delivery
Organize and deliver in-class or virtual courses
Identify and analyze Medical Education program metrics to identify effectiveness
Contribute meaningful input into the strategic direction for Medical Education
Identify potential areas of opportunity for new investments
Develop KOL network VOC and survey to gather customer feedback
Understand and provide input to training and Medical Education workstreams
Allocate support and resources to leverage programs
Develop Medical Education programs while adapting to customer needs and business priorities
Understand the different communication channel strategies and associated impacts
Articulate desired communications outcomes consistent with Medical Education strategy

What you will need:

Required:
Bachelors degree required
6 years of work experience required

Preferred:
MBA preferred
3 years medical device or Medical Education experience preferred

Orthopaedic experience preferred
Excellent presentation and interpersonal communications skills

United States of America Pay Ranges:

• USN: $102600 - $171000 USD Annual
• US5: $107700 - $179600 USD Annual
• US10: $112900 - $188100 USD Annual
• US15: $118000 - $196600 USD Annual
• US20: $123100 - $205200 USD Annual
• US30: $133400 - $222300 USD Annual