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Customer Escalations Representative

Lessen

Job Location:

Scottsdale, AZ - USA

Hourly Salary: $ 20 - 21

Posted: 1 September 2026 (16 hours ago)

Application Deadline: 29 November 2026

Vacancies: 1 Vacancy

Job Summary

Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessens technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemincluding investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago.

The Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience.

Hours may vary with one weekend day requirement.

What Youll Do:

Identify research and resolve customer issues using the companys web-based systems and databases; enter information into databases ensuring consistency and accuracy
Resolve disputes escalations and un-satisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders
Provide information to leadership peers and subordinates by telephone electronically or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices
Demonstrate professionalism in communication relationship development customer service etc.
Shift flexibility may be required
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned

What You Should Have:

Professional Skills

Customer Service - Advanced
Verbal Communication - Proficient
Written Communication - Proficient
Teamwork Proficient
Relationships Proficient
Organizational Awareness - Proficient
Learning Agility - Proficient
Problem Solving Advanced
Process Orientation Proficient
Prioritization - Proficient

Role Specific Skills

Computer Skills: proficiencies in Microsoft Word Excel Outlook are preferred

Qualifications

High school diploma required
A minimum of 2-4 years experience in customer service call center environment required

Other Relevant Qualifications

Associates degree preferred
Flexibility adaptability and able to juggle multiple projects and priorities in a fast-paced environment
Strong alignment to our company values - Entrepreneurial Spirit One Team Passion for Service and Integrity

$20 - $21 an hour

Why Lessen:

Competitive compensation

Health Dental Vision Life Disability options

401K retirement savings plan

Paid vacation federal and floating holidays

Maternity/Paternity Pay

Career advancement opportunities

All the tools youll need to be successful

Lessen is intentional about attracting developing and retaining amazing talent from diverse backgrounds. Were looking for teammates that are enthusiastic empathetic curious motivated reliable and will help us amplify the positive & inclusive culture weve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority

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