Customer Engineer

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform trusted by more than 29000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business Mixpanel helps teams see whats working diagnose whats not and decide what to build next. Learn more at .

About the Team

Mixpanels Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field connecting prospect business problems to Mixpanels technical capabilities running sharp evaluations and ensuring every customer who signs has a clear fast path to value. The team works in close partnership with Account Executives on new business and expansion and hands off to Delivery Engineers to own technical activation post-sale.

About the Role

The Customer Engineer owns the pre-sales technical journey from discovery and technical fit assessment through competitive positioning demo and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept and when you do run one you design it to be immediately actionable by the Delivery Engineer: focus metric defined data validated success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched thinks in outcomes leaves every interaction with more clarity than they walked in with and treats handoff quality as a first-class output.

Responsibilities

• Lead technical discovery establishing the prospects business challenges technical environment and qualification before committing to a POC.
• Design and deliver tailored research-backed demos that connect Mixpanels capabilities to the prospects specific business outcomes.
• Establish technical fit confirm the prospects stack is a match and scope what a meaningful proof requires before the POC begins.
• Own competitive technical positioning be the definitive answer to why Mixpanel over Amplitude PostHog and warehouse-native alternatives.
• Run tightly structured POCs with defined success criteria a named focus metric and a handoff package the Delivery Engineer can execute from immediately.
• Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
• Partner with Account Executives on deal strategy technical objection handling and expansion planning.
• Stay close to Delivery Engineers to understand production realities your POCs should reflect what actually works in production.

Were Looking For Someone Who Has

• 35 years of experience in Solutions Engineering Sales Engineering or a technical pre-sales role at a B2B SaaS company.
• Technical foundation in data analytics event tracking APIs data warehouses or adjacent domains.
• Commercial instinct you understand that your job is to win deals and you orient your work accordingly.
• Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
• Clear compelling communication to technical and non-technical audiences.
• Competitive knowledge of the analytics landscape or the ability to build it quickly.
• Humble hungry smart and accountable these are the bar not aspirations.
  
  

#LI-Remote

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M invested from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.