Customer Engagement Specialist
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Yearly Salary:
Experience Required:
Posted:
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Job Summary
This is a remote position.
The Customer Engagement Specialist (CES) is a front-line outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. Thisrole is focused exclusively on FIELD cold calling relationship re-engagement and lead qualification serving as acritical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest qualify opportunities and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up demonstrations and closure.
Key Responsibilities:
Outbound Prospecting & Engagement
Conduct high-volume outbound calls to new business prospects including physicians Medspa
and aesthetic practices.
Re-engage existing system owners to identify expansion upgrade or replacement through open
house staffing opportunities.
Introduce the companys aesthetic technology portfolio at a high level and assess interest and
timing.
Navigate gatekeepers and engage decision-makers professionally and confidently.
Lead Qualification & Handoff
Qualify leads based on established criteria (practice type decision-maker access timing budget
and intent).
Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant
with complete and actionable notes.
Ensure timely and clean handoff to maximize conversion rates and rep productivity.
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations.
Track follow-up cadence and engagement history to ensure no opportunity is missed.
Collaborate with sales leadership to refine messaging targeting and qualification standards.
Qualifications:
Bachelors degree (recommended but not required) or equivalent professional experience in
sales marketing or customer engagement.
13 years of experience in a sales inside sales or call center role (medical device or technology
sales preferred).
Strong communication and interpersonal skills with the ability to connect quickly and build
rapport.
Self-motivated goal-oriented and resilient under pressure.
Excellent organization and time-management skills.
Experience with Salesforce CRM or similar platforms preferred.
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative
selling methods.
Position Impact
The Customer Engagement Specialist is the engine of the sales pipeline driving new conversations
identifying qualified opportunities and fueling growth across the region. This role requires persistence
energy and professionalism to ensure every potential customer has an outstanding first impression of
the brand.
Required Skills:
QUALIFICATIONS: Education Required: High School Diploma or GED; a comparable combination of work experience and education may be considered. Must be at least 21 years old. One year of clerical or customer service experience is desirable. Must have a satisfactory driving record. Ability to communicate effectively and respond to questions and requests from customers. Basic mathematical ability including addition subtraction multiplication and division. Computer literacy to use customer business software the Internet enter data/retrieve data. Basic troubleshooting ability. Demonstrated customer service problem solving and common-sense skills. Flexibility of schedule changes and work durations. Valid regular drivers license (no commercial license required). Ability to perform physical tasks (lifting boxes of paper). Strong customer service experience. Basic computer/data entry skills (experience using an iPad preferred). Reliability and commitment to show up consistently as there is no local backup for this position. Flexibility is offered for scheduled absences (e.g. sick vacation days). WORK ENVIRONMENT: Work is performed in a warehouse or distribution environment with forklifts material handling and production equipment as well as in a vehicle while driving. May be exposed to noise from equipment and depending on external weather conditions exposure to heat cold wind and rain. This position requires non-traditional hours. PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: Maneuvering in and around the warehouse Bending and stooping Lifting and moving boxes weighing up to 35 pounds Pulling or pushing up to 75 pounds May require use of a pallet jack Viewing Computer screen Operating delivery vehicles Climbing in and out of vehicle
