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Customer Engagement Advocate II (Customer Service)
Job Location:
Job Location:
Baltimore, MD - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 September 2026 (10 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and specialize in professional IT consulting services IT Staffing Business/IT Strategy Business Process Blueprints Enterprise Architecture and EnterpriseTransformation.
Role:Customer Engagement Advocate II (Customer Service)
Location:100% Remote
Type: Contract-to-Hire (C2H)
Job Description:
We are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members providers and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits claims eligibility billing and healthcare products while ensuring a positive customer experience.
The ideal candidate will have strong customer service skills experience working in a high-volume call center environment and the ability to research and resolve issues efficiently while maintaining service excellence standards.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Skills & Competencies
Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and specialize in professional IT consulting services IT Staffing Business/IT Strategy Business Process Blueprints Enterprise Architecture and EnterpriseTransformation.
Role:Customer Engagement Advocate II (Customer Service)
Location:100% Remote
Type: Contract-to-Hire (C2H)
Job Description:
We are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members providers and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits claims eligibility billing and healthcare products while ensuring a positive customer experience.
The ideal candidate will have strong customer service skills experience working in a high-volume call center environment and the ability to research and resolve issues efficiently while maintaining service excellence standards.
Key Responsibilities
- Respond to inbound calls from members providers and brokers regarding healthcare products and services.
- Research and resolve inquiries related to:
- Medical Claims
- Benefits
- Eligibility
- Billing
- Coverage Questions
- Investigate claim issues and verify claim accuracy eligibility and liability information.
- Explain benefit plans coverage limitations and healthcare programs to customers.
- Provide education regarding self-service tools digital applications and available healthcare resources.
- Document customer interactions accurately within internal systems.
- Deliver timely and accurate resolutions while meeting established service levels and performance metrics.
- Manage multiple systems and applications while handling customer inquiries.
- Provide basic technical support and troubleshooting assistance for online and digital platforms.
- Escalate complex issues when appropriate and follow through to resolution.
Required Qualifications
- High School Diploma or GED.
- Minimum 3 years of customer service experience.
- Experience working in a call center or high-volume customer support environment.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Strong computer navigation and data entry skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
Preferred Qualifications
- Healthcare customer service experience.
- Medical insurance experience.
- Experience handling claims benefits eligibility or billing inquiries.
- Experience supporting members providers or brokers.
- Familiarity with healthcare terminology and insurance concepts.
Skills & Competencies
- Customer Service Excellence
- Call Center Operations
- Claims Resolution
- Benefits & Eligibility Support
- Problem Solving
- Active Listening
- Conflict Resolution
- Data Entry & Documentation
- Multitasking
- Time Management
- Microsoft Office Suite
- Strong Communication Skills
Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
