Customer Contract Specialist
Job Location:
Waukesha, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
For more than 65 years weve turned big ideas into solutions that help protect homes strengthen businesses and build a more resilient efficient sustainable energy future.
Ready to Power a Smarter World with us
The Customer Contract Specialist serves as a keyliaisonforthebusiness group. This role serves as the Subject Matter Expert (SME) onbusiness groupcontracts andis responsible forreviewing customer agreements and partnering with sales leadership to highlight key opportunities and challenges.
Minimum Qualifications:
Bachelor Degreeor equivalent experience
3years experienceinorder managementcontract review or administrative work
Preferred Qualifications:
Prior SAP or other ERP system experienceand Salesforce
Prior experience partnering withcross functionalleadership to discusssales liaisonchallengesand contract obligations
Prior experience supportingproject basecustomers
Prior participation in process mapping and continuous improvement activities
Essential Duties:
60%
Serves as the contract SME for the business group and streamlines corrects process to support proper execution of contract.
Reviews ofeach customer agreement andhighlightareas that will prove challenging for the organization to meet requirements;
Develops and implements customer success metrics aligningscorecardsto match customer expectations;
Attends periodic meetings providing guidance and documentation on customer obligations;
Review customer purchase orders confirming and noting inconsistencies between agreements;
Working with finance on review recognition and projects forecast;
Identifiesproblem areastokick off improvement initiatives as needed andparticipatesin the improvement efforts.
20%
Implements andmaintainsa well-organized system for all customer agreements for the business group.
Ensures system allowsnumerousinternal users to easily accessincludingsales account coordinators credit finance order management distributor support distribution/return centers EDI and IT.
Providesdirectionto internal users on how to retrieve documents or pertinent information as needed.
20%
Documents service level agreements for subsidiary businesses as well as a cross functional communication matrix to ensure our subsidiaries are properly supported for activities (Order Management Distributor Support Demand Planning Operations Distribution Credit etc.).
Works directly with sales leadership and legal to update contract details periodically
Knowledge Skills & Abilities:
Strong attention to detail with capability and confidence to raise concerns
Proficient communication skills with employees at all levels of the organization
Great Reasons to work for Generac:
Competitive Benefits: Health Dental Vision 401k and many more
We offer product loan (for up to 4 days) and discount programs
Pride! When a storm strikes Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions including our Fun Days.
Were an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Physical Demands: While performing the duties of this job the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop bend or reach above the shoulders. The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting close vision and the ability to adjust focus. Occasional travel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
IC
About Company
Since 1959, Generac Power Systems has been committed to building the most reliable, durable, efficient, and environmentally-friendly generators and power equipment.
