Customer Care Sales Rep-Fire

Build your best future with the Johnson Controls team. As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team where you can grow through meaningful work learning opportunities and a culture that values collaboration wellbeing and your voice.

The Customer Care Representative - Fire is focused on maintaining and growing sales within a defined customer base and geographical this role you will build trusted customer relationships support retention of preventative maintenance and service agreements and help improve customer satisfaction while driving revenue growth.

• Maintain and grow sales within a defined customer base and geographical territory.
• Develop and execute a customer-focused strategy to increase retention of preventative maintenance contracts revenue per customer and customer satisfaction.
• Serve as the primary point of contact for the assigned customer base and build strong ongoing relationships.
• Maintain detailed account knowledge including key decision makers equipment service contracts and account history.
• Manage retention activities within an assigned service agreement customer base.
• Partner with district operations to improve service delivery and resolve customer issues.
• Determine customer needs and develop sales strategies to meet those objectives.
• Deliver increased sales against an assigned quota and report progress and metrics on a weekly and monthly basis.

• Own outcomes with accountability safety and integrityby following Johnson Controls policies procedures products programs and services in every customer interaction.
• Stay close to the work and the customerby understanding each account in depth and focusing on the issues that most affect retention service delivery and satisfaction.
• Improve every day through candor and problem-solvingby using metrics customer feedback and sales results to refine your approach.
• Win as one teamby partnering closely with district operations and corporate teams to remove obstacles and support customers effectively.
• Communicate clearly qualify opportunities quickly and keep customers informed with timely follow-up and professional service.

• High School Diploma.
• 2 years of sales and/or customer service experience with a similar product service or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• High degree of self-discipline and a strong focus on follow-through.
• Independent creative thinker who can work with initiative and sound judgment.
• Ability to sell intangible services.
• Highly motivated and success-driven.

• BA BS or a similar degree.
• Experience with preventative maintenance contracts service agreement sales or customer retention in a recurring-service environment.

• Competitive salary.
• Paid vacation holidays and sick time including 15 days of vacation in the first year.
• Comprehensive benefits package including 401K medical dental and vision care available day one.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Opportunities to learn and grow through meaningful work and cross-training resources.

If you are ready to grow customer relationships and make a meaningful impact we would love to hear from you.

Salary Range: HIRING SALARY RANGE: $66k-80k (Salary to be determined by the educationexperience knowledge skills and abilities of the applicant internal equity and alignmentwith market data.)This role also offers a competitive Sales Incentive Plan that will take intoaccount volume and margin on a project quarterly and annual basis.This position includes acompetitive benefits posted salary range reflects the target compensation for
this role. However we recognize that exceptional candidates may bring unique skills andexperiences that exceed the typical profile. If you believe your background warrantsconsideration beyond the stated range we encourage you to apply.To support an efficientand fair hiring process we may use technology assisted tools including artificial intelligence(AI) to help identify and evaluate candidates. All hiring decisions are ultimately made byhuman reviewers. For details please visit the About Us tab on the Johnson Controls Careerssite at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.