Customer care Representative

Zodiac Solutions

Job Location:

Augusta, ME - USA

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Customer care Representative - Sales and Retention

Augusta GA 30907

5 days onsite role

In-Person Interview

621 NW Frontage Rd 2nd FL Augusta GA 30907

Full job description

Job Description: Retention & Sales Representative - CCR

Location: 621 NW Frontage Rd 2nd Floor Augusta GA 30907

Overview:
We are seeking a motivated Retention & Sales Representative to join our team. The ideal candidate will have strong customer service skills experience in a high-volume call center environment and the ability to retain customers while identifying sales opportunities.

Key Responsibilities:

Handle a high volume of inbound and outbound customer calls professionally and efficiently
Engage with customers to understand their concerns and provide effective solutions
Focus on customer retention by addressing issues and offering appropriate products or services
Identify and pursue sales opportunities during customer interactions
Maintain accurate records of customer interactions and transactions

Required Qualifications:

Previous customer service experience in a high-volume environment
Minimum 2 years of call center experience or equivalent
High school diploma or equivalent

Preferred Qualifications:

At least 1 year of contact center experience
At least 1 year of retention experience
Strong communication negotiation and problem-solving skills

Customer care Representative - Sales and Retention Augusta GA 30907 5 days onsite role In-Person Interview 621 NW Frontage Rd 2nd FL Augusta GA 30907 Full job description Job Description: Retention & Sales Representative - CCR Location: 621 NW Frontage Rd 2nd Floor Augusta GA 30907 Over...