Customer Care Manager Competitive Pay + Benefits! [Home Care]

Do You Have Healthcare Administration experience and Good Time Management Skills Immediately Hiring inBloomingdale Illinois!

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Before You Apply! Do You Qualify

• You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting with knowledge of HIPAA and healthcare office regulations
• You are proficient in Microsoft Office (Outlook Word Excel and PowerPoint)
• You have excellent organization time management planning and project management skills
• You have a valid drivers license & vehicle with insurance

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Sound like You Click the Apply Now Button!

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Your Schedule!

• Monday Friday 40 Hours Per Week On Call as needed

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Your Responsibilities!

• Customer/client care effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Billing and coding management
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality continuity and safety of a clients care
• Supervises educates and coaches other field personnel as directed by the Director of Nursing
• Provide information to be used for statistics reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local state and federal laws
• Assures compliance with all local state and federal laws
• Answer office phones including being placed in on-call rotation for phone calls after normal business hours.
• Other duties as assigned

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Your Benefits!

• Competitive Pay! ($50000 / year)
• Paid Time Off
• Roth IRA
• Health Insurance Benefits
• Generous Paid Time Off Awards!
• Weekly Pay w/ Direct Deposit
• Employee of the Month Exclusive Employee Discounts & Gift Programs
• $100 Employee Referral Bonus
• PRN Options Available Home Health or Facility Shifts Available
• Mobile time tracking and care notes clock in and out for work right from a mobile device
• Paid Orientation Paid Training with RN Oversight Free Continuing Education & More!

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Join the #1 fastest growing In Home Care Agency in & around DuPage County IL!

Click Apply wed love to see an Application from YOU!