Customer Care Associate

Fujifilm

Job Location:

Wayne, PA - USA

Hourly Salary: $ 21 - 25

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

This position reports directly to the Manager Customer Care Department (ES) and provides best in class customer service that surpasses customer expectations and all competitive standards.

Company Overview

At FUJIFILM Healthcare Americas Corporation were on a mission to innovate for a healthier world and we need passionate driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging enterprise imaging endoscopic and surgical imaging as well as in-vitro diagnostics.

But we dont stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure aerospace and oil and gas assets safe and running smoothly.

Ready to innovate collaborate and make a difference Join us and bring your big ideas to life while working in a dynamic flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington Massachusetts an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Duties and Responsibilities

Manage and process purchase order for accessories received via but not limited to fax or e-mail.
Create Return Authorizations (RMA) to end user customer.
Generate and submit sales quotations and service contracts within twenty-four (24) hours of receipt.
Same day disbursement of loaners along with the retrieval ten (10) business days after shipment of repaired equipment sent back to the customer.
Loaner Reassignments.
After an invoice is generated and printed ensure the system is maintained with sold equipment customer name address and extended warranty information.
Respond and resolve all customer complaints and inquiries in a timely manner.
Perform filing on a daily basis of customer invoices and work orders.
Receives Demo Equipment Requests from Field Sales; works with Service to Schedule Items to be repaired in time to meet Date of Demo if not already Ready to Go.
Executes Demo Consignments thru System ExFM.
Overall and monthly Demo Inventory Fulfillment and Reconciliation.
Retrieval of Demo Equipment once Demo is concluded within 7 business days.
Receives Trade Show Equipment Requests from Product Management; once received must execute Equipment in a timely manner.
Monthly Inventories Reports to Manager on Loaner/Demo Requests and Loaner/Demo Retrieved.
Other duties as required and requested by Management or Manager.
Adheres to all safety policies and procedures.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements applicable ISO 13485 standard requirements and all other applicable laws regulations and standards.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.

Customer service oriented with attention to detail and can develop and maintain effective relationships with internal and external key members.
Ability to work independently and in a close team environment.
Operate computers copy machines and calculators to perform calculations and produce documents.
Able to professionally communicate with internal and external customers to provide superior customer service.
Able to investigate and resolve discrepancies.
Proficient in Word Excel PowerPoint Google SAP and ASTEA
Aptitude to learn new software applications.
High School or GED diploma advanced degree strongly preferred plus
3 year work experience working in a fast-paced customer service/support environment preferably in a medical device industry.
Ability to research and analyze various types of data information.
Ability to prioritize work.
Ability to read analyzes and interprets essential job-related documents.
Ability to present and speak effectively and professionally to all internal and external customers.
Ability to calculate and match figures and amounts.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; use hands to finger handle or feel objects ability to use a keyboard reach with hands and arms; balance; stoop kneel crouch; and talk or hear.

The employee may be required to occasionally lift and/or move up to 20 to 30 lbs. Specific vision abilities required by this job include close vision distance vision color vision depth perception and the ability to adjust focus.

Travel

Salary and Benefits

$21.01-$25.00 hourly (depending on experience)
Medical Dental Vision
Life Insurance
401k
Paid Time Off

In the event that COVID-19 vaccine mandates issued by the federal government or by state or local government become effective and enforceable the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19 absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities including complying with vaccine requirements.
For all positions the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ( or ).

Required Experience:

Position OverviewThis position reports directly to the Manager Customer Care Department (ES) and provides best in class customer service that surpasses customer expectations and all competitive standards.Company OverviewAt FUJIFILM Healthcare Americas Corporation were on a mission to innovate for a ...