Customer Care Associate
Job Location:
Appleton, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Pierce an Oshkosh company
At Pierce Manufacturing we build trucks that protect people and communities around the world. To our team there is no room for anything less than providing the absolute best. Since 1913 building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized carefully designed and engineering pumpers aerials tankers and rescue units that have no equal. Today youll find more than 30000 Pierce apparatuses on the road that are making a difference in peoples lives every day. To us every step in the process of building our trucks is personal. From innovation and expertise to the customization and service. Our trucks are designed to perform under the toughest conditions.
The Customer Care Associate supports customer service operations by handling administrative tasks such as data entry processing customer inquiries and maintaining accurate records. This role requires strong organizational skills attention to detail and the ability to communicate effectively with internal teams and customers.
YOUR IMPACT:
These duties are not meant to be all-inclusive and other duties may be assigned:
Deliver best-in-class service by providing accurate responses while maintaining a friendly and respectful demeanor.
Demonstrate understanding retention and organization of information provided by the department.
Process and monitor orders for parts services or warranty requests using internal tools.
Perform data entry for orders credit memos invoices and customer communications.
Support internal teams (e.g. Parts Tech Support Purchasing) in order tracking and documentation.
Resolve and defuse customer concerns effectively and courteously.
Maintain accurate logs of calls and document common customer questions.
Document scenarios follow-ups and resolutions as needed.
Escalate unresolved or complex cases to Customer Care Specialists.
Participate in training and development opportunities to grow product and system knowledge.
Actively participate in team meetings and offer support for ongoing department initiatives.
Respond promptly and professionally to customer inquiries via phone email chats and ticketing systems.
MINIMUM QUALIFICATION:
High School Diploma or GED and one (1) or more years of relevant experience; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
STANDOUT QUALIFICATIONS:
Proficiency with basic business systems (Outlook Excel call tracking tools)
Ability to multitask in a fast-paced environment
Associate degree or coursework in business or communications
Strong written and verbal communication
WORKING CONDITIONS
The followingrepresentsgeneral working conditions for thisoffice-basedrole. Specific conditions may vary depending on business needs and individual circumstances.
This role is primarily performed in a professional office environment with standard lighting ventilation and temperature-controlled settings.
Duties arelargely sedentary requiring extended periods of sitting and using a computer and telephone.
Visual acuity tooperatea computer and read documents is along with auditory ability toparticipatein virtual and in-person meetings.
Occasional movement within the office environment is necessary including walking short distances standing or reaching for files.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Pay Range:
$42100.00 - $64500.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.
Required Experience:
IC
About Company
At Oshkosh, we build some of the industry's toughest specialty trucks and access equipment. And while machines are our business, it’s about building, protecting and serving communities across the world.
