Customer Architect
Job Location:
Austin, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Restaurant365 is the leading all-in-one restaurant management platform helping thousands of restaurant operators run and grow their businesses through a single integrated cloud solution. Purpose-built for the restaurant industry our platform combines accounting inventory purchasing workforce management payroll scheduling operations and business intelligenceempowering restaurant operators to improve profitability and operate more efficiently.
Trusted by some of North Americas largest restaurant brands as well as thousands of independent operators Restaurant365 is redefining how restaurants operate through technology.
As a Customer Architect youll play a critical role in helping our largest and most strategic customers realize the full value of the Restaurant365 platform. Partnering closely with Strategic Customer Success Managers youll serve as the technical leader for complex enterprise accounts designing scalable solutions that span product configuration integrations business processes and operational workflows.
This is a highly strategic cross-functional role for someone who enjoys solving difficult problems influencing without authority and building repeatable solutions that improve customer outcomes. Youll work closely with Customer Success Product Engineering Professional Services and Support to remove technical and operational barriers while helping shape the future of Enterprise Customer Success at Restaurant365.
Partner with Strategic Customer Success Managers to support Restaurant365s largest enterprise customers.
Serve as the technical advisor for complex customer environments helping customers maximize business outcomes through thoughtful solution design.
Diagnose technical operational and workflow challenges across customer environments integrations and business processes.
Design scalable solutions involving product configuration integrations data flows and operational workflows.
Lead technical strategy discussions with customer IT Finance Operations and executive stakeholders.
Coordinate cross-functional initiatives across Product Engineering Professional Services Support and Customer Success to resolve complex customer challenges.
Develop reusable playbooks best practices and solution patterns that improve scalability across the enterprise customer base.
Partner with Product and Engineering to improve enterprise readiness implementation approaches and product adoption.
Identify opportunities to leverage AI and automation to improve customer outcomes and eliminate manual processes.
Translate customer feedback into actionable insights that influence product strategy and long-term platform improvements.
Reduce reactive firefighting by identifying and solving systemic issues that impact multiple customers.
8 years of experience in Enterprise SaaS Technical Account Management Solutions Architecture Customer Engineering Professional Services Enterprise Consulting or a similar customer-facing technical role.
Demonstrated experience partnering with enterprise customers on complex software deployments integrations or business transformation initiatives.
Strong understanding of SaaS architecture APIs integrations enterprise software ecosystems and data flows.
Proven ability to diagnose complex technical and operational challenges and develop scalable solutions.
Experience influencing Product Engineering Professional Services and Customer Success teams without direct authority.
Excellent communication skills with the ability to explain technical concepts to both executive and technical audiences.
Strong analytical thinking systems thinking and structured problem-solving skills.
Ability to prioritize effectively and thrive in a fast-paced highly collaborative environment.
Passion for improving customer outcomes through process improvement innovation and cross-functional collaboration.
AI Fluency:Demonstrated ability to leverage AI tools to improve productivity accelerate problem solving automate repetitive work and enhance customer outcomes. Continuously seeks opportunities to apply emerging AI capabilities to deliver greater efficiency and business impact.
PREFERRED QUALIFICATIONS
Experience supporting enterprise customers in ERP financial software payroll workforce management restaurant technology or other operational SaaS platforms.
Experience working with multi-location or franchise businesses.
Familiarity with enterprise integrations APIs middleware and data architecture.
Experience building reusable frameworks playbooks or operating models that improve scalability.
Experience partnering closely with Product and Engineering to influence roadmap priorities and product readiness.
Consulting experience with firms such as Deloitte Accenture Slalom PwC or EY or equivalent enterprise transformation experience.
Experience leveraging AI automation and modern workflow technologies to improve customerexperiencesand operational efficiency.
- This position has a salary range of $116K - $174K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors including but not limited to relevant skills/experience time in the role business line and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits 100% paid for employee
- 401k matching
- Equity Option Grant
- Unlimited PTO Company holidays
- Wellness initiatives
DYN365 Inc d/b/a Restaurant365 is an equal opportunity employer.
Required Experience:
Staff IC
About Company
R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits.
