Customer Accounts Manager

Customer Accounts ManagerThe salary range for this role is $15.50 to $16.25 per hour*. This position is also eligible for incentive pay based on Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities as directed by the General We OfferThe hourly rate and eligibility for performance-based incentive pay are just part of our total compensation package for team members. Although not an all-inclusive list below are some of the benefits that may be important to you and your family. **On Demand Pay through Dayforce Wallet request pay youve earned in between paydays. Weve found this to be one of the most popular programs with our associates!Excellent Career Advancement OpportunitiesPaid time off including vacation sick and off plus one day off during the week. All locations are open six (6) days per dental and vision insurance Select the plan that best suits you and your Savings Account and Flexible Spending Accounts401(k) Plan with contribution Assistance Program - Free access to mental health resources life coaching and more for you and your covered family Purchase ProgramSkills for SuccessStrong interpersonal and communication to demonstrate empathy and listen to explain information clearly and handle difficult leadership multitasking organizational and negotiation/persuasion the Aarons Brand and protect company a passion for making a real difference in the lives of others and building strong personal Duties and ResponsibilitiesLead the customer accounts department to set and achieve daily weekly and monthly revenue and renewal accurate customer account records in the store system including payment appointments and account strong customer relationships to support ownership goals and drive collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits as accurate daily route sheets and weekly maintenance appropriately securing product and safely operating the company General Manager with operational functions which include customer account recommendations and closing lease agreements with sales team as QualificationsMust be at least 21 years of age for positions within the United States and at least 18 years of age in a valid state drivers license and compliance with the Companys Driver Qualification Policy including satisfactory MVR (driving record).Must be able to be DOT certified if required in location of to work a schedule of hours varying from 8:00 am to 9:00 pm. Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another QualificationsRetail/customer service management School diploma GED or energy with the ability to effectively perform all functions of the telephone a professional appearance.* Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission or any other form of compensation that is allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.** Benefits vary based on full-time and part-time employment status.