Customer Accounts Advisor (CAA)

Customer Accounts AdvisorThe salary range for this role is $14.75 to $15.5 per hour/annually*. This position is also eligible for incentive pay based on performance. Aarons Customer Account Advisors serve as coaches to our customer driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to for Success Customer Account Advisors can connect and relate well to people demonstrate empathy listen attentively explain things simply and easily and successfully navigate difficult conversations. Strong multi-tasking organizational negotiation and persuasion skills are necessary. Like all Aarons team members they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for Work Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phoneSell customers on the benefits of timely lease agreement renewal paymentsAssist the Customer Account Manager in setting and achieving daily weekly and monthly revenue and renewal goalsAssist with merchandise returns and guest deliveries as directed by managementClean and certify merchandise in the Quality Assurance Center for all items personally returnedComplete and maintain weekly vehicle maintenance sheet and route sheets dailyLoad secure and protect product in company vehicleSafely operate company vehicleAssist the Sales Team as neededAny reasonable duties requested by managementRequirementsUnited States at least 21 years old with a valid stateDrivers License and compliance with the Companys Driver QualificationPolicy; including satisfactory MVR (driving record). Canada at least theage of meet DOT requirements to obtain certification in required states (United States)Ability to work schedule of hours varying from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dollyTwo years of retail/customer service experience preferredHigh School diploma or equivalent preferredExcellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the store and multitasking effectivelyProper telephone etiquetteUphold the Aarons Brand and protect company assetsMaintain a professional appearanceProficient computer skillsAarons Total RewardsOur team members are our greatest asset. As an expression of our appreciation Aarons is proud to offer outstanding career training competitive performance incentives excellent advancement opportunities and a distinctive benefits package which includes**:Paid time off including vacation days sick days and holidaysMedical dental and vision insurance401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law. **Benefits vary based on FT and PT employment status.