Customer Account Manager

The Opportunity:

CACI International Inc a leading provider of expertise and technology to government enterprise and mission customers is seeking a dedicated professional to join our team as a Customer Account Manager (CAM) for the DISA J6 in the National Capital Region (NCR).

This critical role serves as the primary liaison for all Information Technology (IT) requirements representing CACIs commitment to excellence in service delivery and customer satisfaction. The position is based in Arlington VA at the heart of our nations defense infrastructure. We are looking for a candidate who understands the gravity and importance of supporting our militarys IT needs and can uphold the highest standards of professionalism and integrity in this role.

• Maintain accountability of all high priority IT requirements manage requirements from creation to completion.
• Ensure customer satisfaction coordinating with Agency Information Management Officers (IMOs) and Defense Information Systems Agency (DISA) to satisfy customers IT requirements.
• Analyze customer IT requirements recommend preferred solutions that optimize engineering management and cost parameters.
• Support diagnosis resolution and documentation retention of IT problems for customers.
• Coordinate test and evaluation of hardware and software being considered for implementations.
• Utilize JSP policies procedures and toolsets to assist with managing and satisfy customer IT requirements.
• Report to management on all IT requirements on a regular basis escalate requirements that need immediate attention and/or are high priority for customers.
• Schedule: Full-time; Travel: Occasionally

Responsibilities:

Performs as an Customer Account Manager (CAM) for the DISA J6 Customer Request Coordination Division (CRCD) as the faceto the customers for all Information Technology (IT) CAM is assigned a group of customer agencies that they will develop a long-term relationship with and get to know the customer their business and their objectives.

The CAMs responsibilities include:

• Interacting with customers regularly to increase customer satisfaction and customer respect.
• Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering management and cost parameters.
• Taking ownership and managing the requirements from creation to completion.
• Coordinating with the customers service provider to satisfy a customers IT requirements.
• Supporting the diagnosis resolution and documentation retention of IT problems and trouble reports for customers.
• Coordinating test and evaluation of hardware and software being considered for implementations.
• Utilizing DISA J6 policies procedures and toolsets to manage and satisfy customer IT requirements including hardware commercial software and developed software.
• Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers.

Qualifications:

Required:

• Bachelors Degree or equivalentin Computer Science Information Systems Engineering Business or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.
• Minimum DOD Secret Clearance to start.
• Basic Information Technology understanding.
• Excellent communication skills both oral and written.
• Strong organizational skills.
• Excellent customer service skills: includes product knowledge communication and listening problem-solving professionalism action-oriented task management (multi-tasking) and confidence.
• Must have good work ethics and show diligence in work performed.
• Must take initiative and ownership of customer requirements and tasks.
• Proficient in the use of Microsoft Office and web-based interfaces.
• Knowledge of IT system processes involving requirements definition analysis design implementation test and support of hardware software networks security and life-cycle support.
• Experience in supporting large organizations (10000 users).
• Experience in the analysis design implementation and support of large complex inter-networked systems.
• Experience with using MS Project MS Visio SharePoint and Remedy.
• Experience supporting large Federal Government agencies especially DoD and the Army.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: