Customer Account Coordinator

Position can be filled in any of the following locations: Washington DC; Kansas City MO; Fort Worth TX; Lakewood CO; andTacoma WA.

As a Customer Account Coordinator you will perform the following duties:

• Helps develop coordinates and leverages internal and external relationships with customers (other federal agencies) in support of and Travel Shared Services the customer and GSA to achieve agencies service objectives. Liaisonbetween the customer and vendor and/or other travel programs to provide strategic advice and direction to agency and stakeholder representatives. Collaborate with the travel and stakeholders to develop update and execute account plans including identifying account goals strategies opportunities and activities to meet customer travel and expense needs and to communicate service benchmarks and share best practices.
• Works with higher grade specialists to develop and maintain a strategic organizational relationship with other federal agencies at the national level and serves as an internal national expert on the customers mission strategic direction and workplace needs. Develop relationships and partnerships within travel business lines to leverage talent enhance innovation minimize misunderstandings and build awareness of account management.
• Implements measures and monitors account strategies and business opportunities to ensure strategies and opportunities are successfully implemented at the national level and where appropriate within the regions to achieve account plan goals. Help facilitate the development of solutions options and recommendations working with stakeholders and the customers to identify and implement a satisfactory solution. Promote initiatives designed to continuously improve the economy efficiency and effectiveness of services.
• Researches customer issues and customer service complaints to develop a comprehensive and impartial understanding of the problem(s) the history root causes and the impact on both the customer and GSA. Determine when to elevate issues to senior leadership. Conduct research in & Travel Shared Services to understand the customers mission and business drivers and assesses factors which may impact its travel & expense needs nationwide.
• Provides accurate reliable and timely information in response to customer questions and requests including regular progress updates and oversight to ensure that the solutions are being implemented as agreed to and effectively resolving the problems or issues identified.

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date if applicable
• Register with the Selective Service if you are a male born after 12/31/1959

If selected you must meet the following conditions:

For each job on your resume provide:

the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g. Peace Corps Americorps) we encourage you to apply and include this experience on your resume.

The GS-13 salary range starts at $108173 per year. Locality will be determined based on duty location.

To qualify you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.

Specialized experience is:

• Reviewing customer travel accounts utilizing an automated system such as: or like system to ensure compliance with organizational goals;
• Using qualitative and quantitative information from various sources to analyze travel or shared service issues and/or suggest customer-focused solutions; AND
• Recommending solutions utilizing project management tools to resolve discrepancies with customer travel accounts.