Custom Product Advisor

Position Overview

To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Custom Product support to customers including fit issues trouble-shooting repair issues product information and follow-up for multiple current and discontinued product lines

Establish and maintain customer profiles to ensure account-specific standard requests are met; including On Boarding of new customers.

Provide pro-active customer engagement on clinical and non-clinical issues

Provide Regional support to Sales team

Interact with Order Entry Audio Design Customer Care Technical Support Manufacturing Engineering and Sales teams to improve quality of products and customer satisfaction

Monitor customer orders for specific customers as necessary to support Sales efforts

Document necessary customer comments in Navision and to ensure customer expectation are understood

Perform other duties as requested and / or as needed to fulfill the purpose of the position

Other duties as assigned.

Competencies (Knowledge and Skills needed for this position.)

Ability to perform audiometric evaluation in the determination of appropriate product selection

Amplification considerations for various audiograms

Knowledge of GNR product features what are they how do they work when are they appropriate and at what level

Assist customers in appropriate patient counseling on realistic expectations

Strong communication skills ability to troubleshoot and problem solve

Very comfortable with PC operation

Able to shift and cover a multitude of tasks

Team-oriented

Sales-oriented

Phone-Pro

Excellent verbal and written communication skills

Extensive knowledge of hearing instrument fit form & function

Extensive experience with complete manufacturing process

Knowledge of Navision and

PC Skills Microsoft Excel & Word

Expected Work Hours: 8:00 AM4:30 PM
Full time: Monday-Friday occasional Saturday/OT as needed.

Position: Custom Product Advisor

Reports to Title: Supervisor of Custom Product Advisors

Department/Division: Customer Excellence

Primary Work Location: Shakopee MN

Role: Non-Exempt

Direct reports: None

Desired Qualifications

Required Education:

High School Diploma

Preferred Experience:

3 years of experience in Customer Care Technical Support or Manufacturing working directly with hearing instruments

Knowledge of Navision system and operations personnel and order flow

Other info:

Working Environment: Office mfg plant

Physical Demands: Sitting standing bending reaching etc.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

About Us

GN brings people closer through our leading intelligent hearing audio video and gaming solutions. Inspired by people and driven by innovation we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products

We encourage you to apply

Even if you dont match all the above-mentioned skills we will gladly receive your application if you think you have transferrable skills. We highly value a mindset motivation and energy that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869 GN has more than 7000 employees today.

Pay Transparency Notice:

Depending on your work location the target compensation for this position can range from $23.00 to $25.00 per addition you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location role skill set and level of experience. To remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan paid time off and paid holidays.