Custodial Worker (Housekeeping)QUARTERLY 500 DOLLAR BONUS WSATISFACTORY EVALUATION 1ST YR

• Performs varying degrees of complexity in cleaning processes for facility to include but not limited to lodging units common areas office bathhouse laundry facility etc. Demonstrates proficiency related to daily service checkout deep cleaning and special project cleaning assignments based on program cleaning standards.
• Vacuums sweeps and mops floors; dusts polishes cleans and moves furniture.
• Cleans walls doors ceilings stand-up/ceiling fans light fixtures exterior of air vents windows sills tracks blinds and curtains.
• Removes trash places in dumpsters and replaces liners.
• Cleans washers and dryers and ensures machines are operational.
• Cleans common area spaces to include bathhouses vending rooms and ice machines laundry rooms elevators break rooms walkways corridors stairwells office spaces lounges storerooms and storage spaces.
• Places proper number of amenities in room to include consumables/non-consumables linen kitchen and bathroom.
• Removes and replaces bed linen inspects mattresses and pull-out sofas and moves/re-positions beds upon guest checkout weekly or at a guests request.
• Cleans coffee makers ice buckets beverage kits refrigerators stove tops cookware utensils cutlery cups/glasses plates sinks counters ovens ranges cupboards drawers and microwaves to include proper programming of its respective clock/time.
• Ensures dishwashers are clean and in working condition.
• Cleans vanities mirrors hardware cabinets/shelving toilets bath tubs/shower stalls tile and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.
• Cleans irons removes excess water and replaces as necessary cleans ironing boards and replaces covers as necessary cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets.
• Ensures in-room guest directories are clean and organized; TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back-up battery and in room phones are clean properly programmed and in working condition.
• Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal) which includes but is not limited to: defrosting the refrigerator cleaning windows (inside and out) replacing and/or cleaning drapes moving furniture and cleaning normally hidden areas carpet cleaning (shampoo and/or spot treatment) cleaning walls/woodwork and other such tasks.
• Counts sorts inspects and prepares linen for operational use.
• Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.
• Completes maintenance requests for items broken defective or in need of replacing.
• Performs basic routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintains the cleanliness inventory and organization of housekeeping carts and linen carts.
• Reports any damages or valuables (e.g. large amounts of cash jewelry or confidential/sensitive information) left out in the open by guests to the supervisor.
• Reports any activity that appears unsafe illegal or suspicious to the supervisor.
• Interacts professionally with guests and other team members displays a positive attitude utilizes effective communication skills and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
• Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
• Maintains key control for assigned key and reports any issues immediately to the supervisor.

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• This position is subject to the possibility of workdays on weekends and holidays as well as rotating shifts often consisting of other than normal duty hours.
• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• May be recalled to duty and/or required to work overtime including on an emergency basis.
• Subject to satisfactory completion of a physical examination.
• Starting May 7 2025 non-affiliated individuals requesting access will need a REAL ID-compliant drivers license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)

Resumes must include information which demonstrates experience and knowledge skills and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals including familiarity with applicable Safety Data Sheets (SDS).
• Knowledge of Recreational Lodging program standards.
• Ability to operate all in-room appliances (e.g. coffee maker television clock radio telephone etc.).
• Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets. Ability to interpret execute and document cleaning actions in accordance with Recreational Lodging Housekeeping Manual and program policy guidance.
• Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and power tools.
• Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
• Ability to communicate clearly and effectively in English both verbally and in writing with management staff and guests.