Enter a job title or keyword
(CSSNA) Customer Order Management Representative
Job Location:
Job Location:
Nashville, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 October 2026 (3 hours ago)
Posted:
Application Deadline:
18 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: (CSSNA) Customer Order Management Representative
Job Location: Nashville TN 37214
Job Duration: 06 months on W2
Shift: 7am-4pm or 8am-5pm.
This is a hybrid role working 3 days in office (Monday Tuesday and 3rd day optional on the day but required to be in office.) is a must while the other 2 days are remote.
Shift:7-4 or 8-5 shift.
Job Summary:
This role is not a call center position. The day-to-day activities includes customer service customer support working in a customer order management environment and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. The candidate should also have some SOX experience and experience with credit and debits. The ideal candidate will have at least 1 year of experience.
Job Description:
1. Communication
2. Supply Chain Experience
3. Excel familiarity
Job Location: Nashville TN 37214
Job Duration: 06 months on W2
Shift: 7am-4pm or 8am-5pm.
This is a hybrid role working 3 days in office (Monday Tuesday and 3rd day optional on the day but required to be in office.) is a must while the other 2 days are remote.
Shift:7-4 or 8-5 shift.
Job Summary:
This role is not a call center position. The day-to-day activities includes customer service customer support working in a customer order management environment and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. The candidate should also have some SOX experience and experience with credit and debits. The ideal candidate will have at least 1 year of experience.
Job Description:
- Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
- Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up order entry/modification escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
- Act as the single-point-of-contact to *** customers parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
- Take ownership of and resolve complex customer inquiries through extensive research a detailed understanding of *** processes systems and practices; provide timely and informative responses as per the Service Level Agreement.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
- Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
- Knowledge of Quality Management Systems.
- Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies procedures and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
- Participate in/lead process improvement projects.
1. Communication
2. Supply Chain Experience
3. Excel familiarity
Required Experience:
Unclear Seniority
About Company
HireTalent, a proud NMSDC minority-certified organization, connects businesses with top-tier diverse talent. We are a leader in inclusion! With over 10,000
