Cross Functional IT Support Coordinator

About Us - Values Overview

Department Summary

Classroom Technologies (formerly DSI Tech) supports UNTs Classrooms as well as distance education across the UNT Enterprise (Fort Worth Dallas and System) with an expertise in AV IT and Soft Codecs.

Position Overview

This position provides high level technical support for Faculty Staff Students and Guests of UNT. Duties include maintaining troubleshooting and repairing A/V systems digital signage systems student/lab computers; responding to user requests for technology assistance training and support; providing technology support for campus events; assisting with other departmental services such as checking out equipment installing software responding to tickets etc.

Minimum Qualifications

Bachelors degree in related field and three years of related computing work experience; or any equivalent combination of education training and experience.

Knowledge Skills and Abilities

Prior experience with specific systems equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate retain and utilize technical and applicationsoriented information.

Preferred Qualifications

Detailed knowledge of A/V fundamentals hardware and systemsA/V industry or manufacturer certifications such as AVIXA CTS Extron Control Professional QSC QSys Level 1 Biamp Crestron etc. Working knowledge of computer hardware software and operating systems

Required License/Registration/Certifications

Job Duties

• Awareness of current audio/video and IT standards as it relates to the system standards implemented by the department.
• Awareness of DSI Techs scope of services: learning spaces technology cloud conferencing and how to verify when an incident or project is in scope of our department and when to escalate questions accordingly.
• Awareness of common UNT procedures such as: contacting Work Control contacting UNT Police Department contacting federated IT groups basic understanding of funding types and appropriate use etc.
• Functional awareness of the departments digital tools including but not limited to: CSS Work Order program CSS Room Monitor program Microsoft Office Solutions IT Incident reporting tools Project Management tools
• Foster an environment of safety: Create an environment of safety first. Monitor and address any deficiencies immediately to the benefit of student employees life/safety.
• Problem focused approach to workflows. Focusing on what can be done to solve problems or improve situations. Seeking to understand your role in the work and how you can lend a hand in peaceful resolution of problems. Contributing to an environment of cooperation mutual support and growth for all.
• Communicating from a place of teamwork and leadership. Understanding that our line of work can often be stressful helping the team move forward with the appropriate amount of urgency and swift action without exacerbating panic anxiety fear or other nonhelpful negative feelings that ultimately pollute focus and create an unpleasant working environment.
• Coordinate and supervises the daily activities of the student employee team including but not limited to: assigning work orders setting task priorities troubleshooting assistance installation assistance.
• Customer service for our different types of technologies we support (in support of the various end users we support).
• Ensure the standards of quality and functionality are met for learning space systems DSI Tech is responsible for.
• Consumables and Parts Management (Secondary for parts requests. Secondary on updating orders). Working with the Department Head and teammates to submit requests for commonly used items (consumables and common tools). Updating order status and receiving orders as needed.

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8am-5pm

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination harassment (including sexual violence domestic violence dating violence and stalking) and retaliation on the basis of race color religion national origin sex age disability genetic information or veteran status in its application employment practices and facilities; nor permits race color national origin religion age disability veteran status or sex discrimination and harassment in its admissions processes and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination harassment and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice file a charge or report or testify assist or participate in a related investigation or proceeding.