CRM System Manager

Summary Description:
The CRM System Manager serves as the Universitys functional owner and primary administrator of the Slate Customer Relationship Management (CRM) system. Under the direction of the Vice President for Enrollment Management this position provides strategic leadership for the planning design implementation optimization governance and continuous improvement of the Universitys CRM ecosystem in support of enrollment growth student engagement and institutional effectiveness.

Working collaboratively with Enrollment Management Marketing Financial Aid Information Technology Student Success Academic Affairs and other campus partners the CRM System Manager leverages Slate to automate business processes improve operational efficiency enhance the prospective student experience and provide actionable data to support institutional decision-making.

The CRM System Manager is responsible for the configuration administration security integrations reporting communications workflow automation and ongoing development of Slate while serving as the Universitys subject matter expert and champion for CRM best practices. The position leads CRM governance evaluates emerging technologies and Slate enhancements and ensures the institution maximizes its investment in Slate through innovation collaboration and continuous improvement.

Primary Job Duties:

• Serve as the Universitys primary functional administrator and subject matter expert for the Slate CRM.
• Develop and execute the Universitys CRM strategy aligned with enrollment and institutional goals.
• Lead continuous improvement optimization and expansion of Slate functionality across the University.
• Maintain system integrity security performance and CRM governance standards.
• Evaluate new Slate releases features and best practices and recommend implementation strategies.
• Configure and maintain databases forms portals workflows rules dashboards communications and permissions.
• Design and optimize automated workflows supporting recruitment admissions communications financial aid events and student engagement.
• Configure applicant review processes reader workflows committee review forms and decision release processes.
• Develop online forms event registrations appointment scheduling landing pages and constituent portals.
• Partner with Admissions and Marketing to create personalized multi-channel communication campaigns.
• Manage audience segmentation dynamic content conditional logic SMS and email communications.
• Ensure data integrity through governance validation duplicate prevention auditing and quality assurance.
• Develop queries dashboards executive reports and enrollment analytics.
• Manage integrations between Slate the SIS marketing platforms and third-party vendors using APIs and automated data exchanges
• Lead user training programs as needed.
• Develop documentation training materials and provide functional support to campus users.
• Lead CRM projects prioritize enhancement requests and manage the institutional CRM roadmap.
• Remain current with Slate community resources conferences and emerging best practices.
• Maintain compliance with FERPA University policies and applicable privacy regulations.
• Support the Universitys Strategic Plan and perform other duties as assigned.

Minimum Qualifications:

• Bachelors degree from an accredited institution.
• Two years of progressively responsible experience administering a CRM platform preferably Slate in higher education.
• Experience configuring enterprise software systems and business process automation.
• Experience with CRM workflows communication campaigns forms portals reporting and system administration.
• Experience developing reports dashboards queries and data analysis.
• Knowledge of CRM governance data quality security and user administration.
• Experience with system integrations and data imports/exports.
• Strong analytical organizational project management written verbal and interpersonal communication skills.
• Ability to translate business needs into technical solutions.
• Ability to manage multiple priorities in a collaborative environment.
• Commitment to outstanding customer service and the Universitys mission.

Preferred Qualifications:

• Masters degree.
• Slate Certified Professional or equivalent Slate administration experience.
• Three to five years of direct Slate administration experience.
• Experience administering Ellucian Colleague or another higher education Student Information System.
• Experience with Slate Reader portals events communications and workflow automation.
• Experience supporting APIs and enterprise system integrations.
• Working knowledge of SQL HTML CSS and JavaScript.
• Experience with Power BI Tableau or similar business intelligence tools.
• Experience supporting undergraduate graduate online and adult enrollment operations.
• Experience leading enterprise technology projects and organizational change management.

Physical Demands Work Environment:
The position is located in a typical office environment. Professional/business casual attire is required. There is not a remote work option for this position.

Warner Pacific Universitys Mission:Warner Pacific is a Christ-centered urban diverse minority-serving Hispanic-serving liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific Universitys Commitment to Diversity:Warner Pacific Universityis an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial ethnic and socio-economic Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve.

Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal artsUniversitydedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. TheUniversitywas founded in 1937 by the Church ofGod (Anderson Indiana). Central to Warner Pacificsidentity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
teaching faculty the expression of artful teaching based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability by temperament preparation and will to support students as they confront the intellectual social physical emotional and spiritual challenges of their lives.
7. A sensitivity to and support for the mission core themes vision values ethos and traditions of the Warner PacificUniversitycommunity.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.

Warner Pacifics students faculty and staff are expected to foster an environment of mutual respect and accountability to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individuals behavior has direct implications for others and/or the well-being of the University community there may be cause for institutional involvement regardless of where the situation occurs.

Warner Pacific University desires to provide a safe and healthy environment for staff faculty students visitors and guests. Therefore smoking is not permitted on University property in its vehicles or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.

Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race color sex gender national origin citizenship status disability age genetic information status with regard to public assistance veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions including hiring promotions compensation benefits transfers and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal artsUniversity theUniversityexercises its legal right to hire Christian employees to fulfill its mission and purpose.

Click Apply Now to complete the online application and submit the following:

1. Application
2. Cover Letter
3. Resume

**NOTE:Alljoboffersarecontingentupon successfullypassingabackgroundcheck andcompletingall requiredpaperwork.