CRM Solutions Architect

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology and education services to more than 1200 higher education institutions nearly 12000 K-12 schools and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

JOB RESPONSIBILITIES:

Lead complex CRM solution design initiatives to satisfy a wide range of business needs across sales marketing service and customer experience teams.

Design end-to-end CRM architecture including data models and a high degree of integration with core enterprise systems (e.g. ERP servicing platforms data warehouse) and third-party applications to provide holistic solutions.

Act as a consultant with internal business stakeholders and external implementation partners to understand business needs and translate them into CRM solutions.

Establish and champion the CRM technology roadmap with focus on adoption of new platform capabilities (e.g. automation AI-driven tools) to meet evolving business needs.

Provide technical direction training and mentoring to CRM developers administrators and other architects.

Potential to lead other architects in developing and championing CRM architecture Best Practices governance and Standards in the areas of data management and security.

Provide technical oversight to ensure CRM solutions align with the overall enterprise technology direction and data governance standards.

Keep abreast of advancements and changes in CRM platform capabilities and propose adoption strategies on how new features can be leveraged to provide business solutions.

Annual compensation range for this role is $130000- $150000 depending on experience.

Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship.

EDUCATION:

Bachelors Degree in Computer Science Information Systems or commensurate experience.

EXPERIENCE:

10 years of experience in software development or CRM systems implementation with strong proven expertise in delivering complex solutions.

5 to 7 years of experience as a technical architect with a demonstrated ability to lead design initiatives for large scale CRM solutions with deep expertise in CRM platforms.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

Excellent verbal and written communication skill; with the ability to communicate technical concepts at all levels of the organization.

Business acumen in translating sales marketing and service needs into feasible CRM solutions.

Self-directed; highly motivated with the ability to motivate and inspire team members.

Ability to quickly learn new CRM features and business functions coupled with the ability to establish a vision for the adoption of new technology.

Strong data modeling and relational database knowledge accompanied by an understanding of CRM data architecture.

Understanding of best practices and methods to integrate CRM platforms with applications within the organization and with external partners.

Working knowledge of the network server and/or cloud infrastructure required to host CRM platforms in areas of expertise.

Compensation range for this role is $130000 to $150000 depending on experience.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring